Led a team of 5 in their daily activities, providing direction, support, and guidance. Assigned tasks, set performance expectations, and conducted regular performance evaluations to enhance individual and team performance.
Mentored team members, providing coaching, training, and support to enhance their skills and professional growth. Encouraged an environment of continuous learning, fostering a culture of excellence and innovation within the team.
Oversaw project execution, ensuring deadlines were met and deliverables were of the highest quality. Allocated resources efficiently, assessed project risks, and implemented effective mitigation strategies to ensure successful outcomes.
Courtesy Vehicle Coordinator
Pacific BMW
04.2020 - 11.2021
Spearheaded the management of a fleet of courtesy vehicles, including scheduling, dispatching, and tracking of vehicle usage.
Developed and maintained positive relationships with clients, providing them with a seamless and professional experience. Responded promptly to inquiries, resolving any issues or concerns with the utmost attention to customer satisfaction.
Maintained accurate records of vehicle inventory, usage, and maintenance logs. Generated reports and analyzed data to identify trends, make informed decisions, and improve operational efficiency.
Licensed Insurance Agent
Farmers Insurance
06.2018 - 04.2020
Utilized a consultative approach to understand clients' insurance needs and recommend appropriate coverage solutions. Conducted thorough assessments, explained policy details, and provided guidance to ensure clients had the right coverage to meet their specific requirements.
Built strong relationships with clients, providing prompt and attentive service throughout their insurance journey. Responded to inquiries, processed policy changes, and assisted with claims, delivering a seamless customer experience.
Actively pursued new business opportunities by prospecting, networking, and generating leads. Collaborated with marketing teams and utilized various channels to expand the client base and achieve sales targets.
Education
Bachelor of Science - Criminal Justice
California State University - Long Beach
Long Beach, CA
06.2023
Associate of Science - Criminal Justice
Glendale Community College
Glendale, CA
06.2019
Skills
Problem-Solving
Data Entry
Organization and Time Management
MS Office
Wholesaling
Customer Needs Assessments
Sales Activities
Recordkeeping Requirements
Professional Relationships
Systems Thinking
Accomplishments
Member of President's Honor's List in California State University, Long Beach
Cum Laude GPA achievement in California State University, Long Beach