Vaiee Samuelu
Anchorage,AK
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Motel 6 / Studio 6
Anchorage, AK
08.2021 - 01.2022
- Processed reservations using property management systems, maintaining organized records of bookings.
- Handled cash transactions and processed payments, ensuring accuracy in financial reporting.
- Implemented feedback mechanisms to improve guest satisfaction and operational efficiency at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Housing Central Reservations Agent
ANMC Patient Housing
Anchorage, AK
06.2023 - 08.2026
- Managed incoming reservation inquiries via phone and email, ensuring accurate information delivery.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Resolved billing discrepancies efficiently by coordinating efforts with accounting personnel to ensure timely resolution for all parties involved.
- Coordinated with transportation and accommodation providers to manage bookings during peak seasons without overbooking.
- Coordinated booking processes for patient housing accommodations, maintaining attention to detail.
- Collaborated with team members to streamline reservation workflows, enhancing overall efficiency of operations.
- Trained new staff on reservation protocols, fostering a supportive learning environment for improved performance.
Bank Teller
KeyBank
Anchorage, AK
03.2022 - 03.2023
- Collaborated with management to identify process improvements, streamlining transaction workflows for increased efficiency.
- Trained new staff on operational procedures and customer service best practices to enhance team performance.
- Monitored daily cash flow and balanced registers, maintaining compliance with bank policies and regulations.
- Led initiatives to reduce wait times during peak hours, improving overall customer satisfaction ratings significantly.
- Implemented training sessions for team members on new software systems, increasing proficiency in daily operations.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
PCA Personal Care Assistant
Absolute care of Alaska
Anchorage, AK
10.2019 - 12.2020
- Provided compassionate care and support to patients, ensuring comfort and safety throughout daily activities.
- Facilitated communication between patients and healthcare providers to enhance treatment understanding.
- Implemented individualized care plans based on patient needs and preferences, improving overall satisfaction.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Camp Counselor
UMED
Oakland, CA
06.2018 - 08.2018
- Supervised daily activities, ensuring safety and engagement for campers.
- Developed and implemented creative programs that fostered teamwork and personal growth.
- Coordinated logistics for events, managing schedules and resources effectively.
- Assessed individual camper needs, tailoring activities to promote inclusivity and participation.
- Evaluated program effectiveness through feedback collection, driving continuous improvement efforts.
ACADEMIC INTERVENTION SPECIALIST
ELEV8
Oakland, CA
08.2017 - 06.2018
- Developed and implemented individualized intervention plans for at-risk students.
- Collaborated with educators to integrate behavioral strategies into classroom management.
- Conducted assessments to identify student needs and monitor progress effectively.
- Advocated for student resources, fostering partnerships with community organizations.
- Analyzed data trends to refine intervention approaches and enhance outcomes.
- Led workshops to educate parents on supporting children's academic success at home.
- Built strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Promoted a positive learning environment by incorporating social-emotional learning strategies into daily activities.
Education
High school diploma -
Castlemont high school
Oakland, CA06-2017
Skills
- Customer service
- Front desk
- Classroom Management
- Tutoring
- Teaching
- Organizational
- Behavior Management
- Working With Students
- Classroom Experience
- Windows
- Communication
- Ability to learn fast
- Attention to detail
- Listening skills
- Data entry
- Problem-solving skills
Timeline
Housing Central Reservations Agent
ANMC Patient Housing
06.2023 - 08.2026
Bank Teller
KeyBank
03.2022 - 03.2023
Front Desk Receptionist
Motel 6 / Studio 6
08.2021 - 01.2022
PCA Personal Care Assistant
Absolute care of Alaska
10.2019 - 12.2020
Camp Counselor
UMED
06.2018 - 08.2018
ACADEMIC INTERVENTION SPECIALIST
ELEV8
08.2017 - 06.2018
High school diploma -
Castlemont high school