Vakaria Jones
Hazard,KY
Summary
Dynamic caseworker with proven expertise at LKLP in client advocacy and crisis intervention. Skilled in developing individualized service plans and fostering strong relationships, ensuring client needs are met effectively. Recognized for maintaining confidentiality and delivering high-quality support, enhancing client independence and well-being through active listening and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caseworker/Advocate
LKLP
Hazard
02.2025 - Current
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed individualized service plans to address client goals and objectives.
- Coordinated referrals to community resources and support services for clients.
- Monitored progress of clients toward achieving established goals and adjusted plans as needed.
- Provided crisis intervention support, ensuring client safety and stability during emergencies.
- Maintained accurate case documentation in compliance with agency policies and regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Direct Support Professional
Mending Hearts
05.2024 - 02.2025
- Provided direct assistance to individuals with developmental disabilities, enhancing daily living skills and personal independence.
- Assisted clients in maintaining communication and building social relationships through structured activities and support.
- Documented client progress and behavior changes, ensuring accurate records for care plans and assessments.
- Collaborated with multidisciplinary teams to develop individualized support strategies tailored to client needs.
- Implemented safety protocols during client interactions, promoting a secure environment for both clients and staff.
- Facilitated skill-building workshops focused on life skills, fostering client confidence and self-sufficiency.
- Monitored client health and well-being, reporting concerns to supervisors for timely intervention and support.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Community Support Associate
Perry Sapling Center
07.2023 - 03.2024
- Provided support to individuals with developmental disabilities, enhancing daily living skills and promoting independence.
- Assisted in planning and facilitating community engagement activities for clients, fostering social connections and integration.
- Maintained accurate documentation of client progress and services provided, ensuring compliance with organizational standards.
- Collaborated with multidisciplinary teams to develop personalized care plans that addressed individual needs and goals.
- Advocated for clients' needs within the community, connecting them with relevant resources and support services available locally.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Connected clients with appropriate resources and services to address their unique needs.
Crew Trainer
McDonald’s
10.2017 - 02.2023
- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of work areas to ensure compliance with safety protocols.
- Collaborated with management to implement efficient workflow processes during peak hours.
- Monitored food preparation and presentation to uphold quality standards and customer satisfaction.
- Provided ongoing feedback and support to team members, enhancing overall performance and morale.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
Bachelor of Arts - Sociology
Alice Lloyd College
Pippa Passes, KY05.2023
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Client engagement
- Professional boundaries
- Ethical practice
- Interpersonal and written communication
- Behavioral observation
- Self-awareness
- Case file documentation
- Organizational skills
- Case documentation
- Conflict resolution
- Problem-solving
- Multitasking
- Relationship building
- Patient support
- Time management
- Attention to detail
- Reliability
- Team collaboration
- Active listening
- Effective communication
Certification
- drivers license
- CPI
- CPR
- medication assistance
Timeline
Caseworker/Advocate
LKLP
02.2025 - Current
Direct Support Professional
Mending Hearts
05.2024 - 02.2025
Community Support Associate
Perry Sapling Center
07.2023 - 03.2024
Crew Trainer
McDonald’s
10.2017 - 02.2023
Bachelor of Arts - Sociology
Alice Lloyd College