Valarie Flores
Whittier,CA
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Coordinator
Eastern Los Angeles Regional Center
03.2023 - Current
- Served as primary contact for clients, addressing inquiries and providing service updates.
- Managed high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of service activities to facilitate smooth communication.
- Developed comprehensive service plans tailored to individual client needs, enhancing satisfaction.
- Facilitated interdisciplinary team meetings to ensure effective delivery of services.
Barista
Coffee Bean & Tea Leaf
02.2019 - Current
- Maintained clean, organized workspace to enhance productivity and safety.
- Promoted welcoming atmosphere by greeting customers and addressing needs promptly.
- Interacted with customers during busy periods to foster a fun, positive environment.
- Contributed to positive team dynamics through effective communication and collaboration.
- Prepared and served various handcrafted beverages and food items in fast-paced setting.
- Delivered outstanding customer service by building rapport and resolving concerns.
Case Manager
PALS LLC.
09.2022 - 03.2023
- Maintained accurate documentation for all cases, ensuring compliance with regulations and confidentiality.
- Conducted thorough assessments, identifying issues, goals, and necessary interventions for clients.
- Monitored ongoing cases, adjusting management strategies based on evolving circumstances or new information.
- Educated clients on available programs and services, empowering informed decisions regarding care needs.
- Developed and managed individualized care plans from health assessments, physician recommendations, and family input.
Care Giver
PALS LLC.
10.2020 - 10.2022
- Promoted client independence by assisting with daily living activities and enhancing quality of life.
- Managed household tasks including cleaning, errands, laundry, and grocery shopping.
- Provided guidance for dressing, grooming, meal preparation, and medication reminders.
- Performed light housekeeping to uphold cleanliness standards while respecting client privacy.
- Delivered personal care assistance encompassing bathing, grooming, dressing, toileting, and mobility support.
- Supported meal planning and preparation while adhering to dietary restrictions and preferences.
- Administered medications and monitored health indicators such as blood pressure and glucose levels.
- Fostered emotional well-being by creating a supportive environment for clients with cognitive impairments.
Teacher's Assistant
Lucille Royball Allard Elementary School
09.2021 - 06.2022
- Reinforced lesson plans while assisting with individualized learning activities.
- Managed classroom behavior, creating a safe and engaging environment for students.
- Delivered targeted academic support in reading, writing, and math through one-on-one and small group sessions.
- Collaborated with teachers to foster comprehensive student development, academically and emotionally.
Sales Associate
Home Goods
01.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Psychology
California State University, Los Angeles
Los Angeles, CA05-2022
Associate of Arts - Psychology
Rio Hondo College
Whittier, CA05-2020
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Spanish – Fluent (reading, writing, speaking)
- English – Native fluency
- Dependable work ethic
- Calm under pressure
- Effective communication
- Organizational skills
- Self-motivation
- Customer service excellence
- Computer proficiency
Certification
Dean’s List: Spring 2021 & Spring 2022
Cum Laude
I earned my Bachelor of Arts in Psychology from California State University, Los Angeles in May 2022, graduating cum laude with a GPA of 3.57. During my time at Cal State LA, I was recognized on the Dean’s List for both Spring 2021 and Spring 2022 in acknowledgment of my academic excellence. My coursework emphasized areas such as abnormal psychology, counseling theories, developmental psychology, and cross-cultural psychology.
Languages
Spanish
Native or Bilingual
Interests
I have a deep passion for photography and video editing, which allows me to creatively capture and tell stories through a visual lens I enjoy experimenting with angles, lighting, and editing techniques to produce content that feels both artistic and authentic From everyday moments to styled shoots, I find joy in bringing a creative vision to life
One of my biggest interests is fashion — not just as a hobby, but as a form of self-expression, creativity, and empowerment I love curating outfits that reflect my mood, personality, and current trends, and I see fashion as a powerful way to tell your story without saying a word I enjoy exploring new styles, mixing textures and colors, and staying current with the ever-evolving fashion world Whether it's dressing up for fun, shopping for unique pieces, or styling others, fashion fuels my confidence and creative energy
I’m also drawn to the intersection of fashion and content creation — from flatlays and lookbooks to mini vlogs and styling reels I frequently use digital tools to edit photos, design layouts, and create engaging content These creative outlets help me stay innovative, detail-oriented, and connected to what inspires me most
Timeline
Service Coordinator
Eastern Los Angeles Regional Center
03.2023 - Current
Case Manager
PALS LLC.
09.2022 - 03.2023
Teacher's Assistant
Lucille Royball Allard Elementary School
09.2021 - 06.2022
Care Giver
PALS LLC.
10.2020 - 10.2022
Barista
Coffee Bean & Tea Leaf
02.2019 - Current
Sales Associate
Home Goods
01.2018 - 02.2019
Bachelor of Arts - Psychology
California State University, Los Angeles
Associate of Arts - Psychology
Rio Hondo College
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