VALARIE JAMES
Tallahassee,FL
Summary
Healthcare administrative and customer service professional with experience supporting fast-paced hospital operations, coordinating communication, maintaining accurate records, and assisting patients, families, staff, and customers. Skilled in EPIC, Microsoft Office, multi-line phone systems, data entry, scheduling, and cross-department collaboration.
Overview
13
13
years of professional experience
Work History
Choice Counselor Specialist – Medical Insurance
Automated Health Systems (AHS)
Tallahassee, FL
08.2026 - Current
- Guide members in navigating Medicaid/medical insurance options and identifying suitable healthcare coverage.
- Review member information and assist with eligibility, enrollment, and plan-related questions.
- Deliver customer service and support by phone, facilitating individuals' understanding of their healthcare choices.
- Communicate clearly and professionally with members to resolve questions and provide appropriate assistance.
- Record interactions accurately, ensuring confidentiality and adherence to established procedures.
Unit Secretary
Tallahassee Memorial HealthCare
Tallahassee, FL
10.2025 - Current
- Provide administrative and clerical support to busy hospital unit, ensuring efficient daily operations.
- Manage multi-line telephone calls and relay messages to nurses, physicians, patients, families, and other departments.
- Coordinate communication among clinical staff, patients, families, transportation, and support services.
- Coordinate communication between clinical staff, patients, families, transportation, and support services to enhance patient care.
- Use EPIC and Microsoft applications to access, update, and organize patient and unit information accurately.
- Prioritize multiple requests and time-sensitive tasks while maintaining accuracy, confidentiality, and attention to detail.
Customer Service Representative
Shamrock Cleaners
Tallahassee, FL
07.2024 - 10.2025
- Delivered personalized customer service, fostering strong customer relationships to enhance satisfaction.
- Tracked customer orders from intake to completion, ensuring accurate account and order records.
- Managed incoming and outgoing calls, collaborating with departments to effectively resolve service concerns.
- Tracked customer orders from intake through completion and maintained detailed account and order records.
- Used active listening, attention to detail, and teamwork to support efficient daily operations.
Barista
Seminoe Hard Rock Hotel and Casino
Tampa, FL
10.2023 - 04.2024
- Crafted customized beverages to enhance guest satisfaction in fast-paced environment.
- Ensured compliance with health, food-safety, cleanliness, and equipment standards throughout each shift to maintain operational excellence.
- Maintained health, food-safety, cleanliness, and equipment standards throughout each shift.
- Facilitated training for new baristas on company procedures, service expectations, and food-handling standards to promote consistent quality.
Image Clerk
Virtual Image Technology / Vital Records Control
Charlotte, NC
02.2019 - 07.2020
- Verified paperwork for accuracy and scanned documents into digital formats to enhance file retrieval efficiency.
- Processed high volumes of documents, maintaining organized confidential records for streamlined access.
- Collaborated with team members to ensure accuracy and timely completion of projects.
Customer Service Associate
Harris Teeter
09.2018 - 01.2019
Customer Service Associate
Toys R Us
10.2016 - 09.2017
Sales Representative
Dick's Sporting Goods
01.2016 - 07.2016
Sales Associate
UPS
10.2015 - 01.2016
Secretary
Halftime Pie Pub
05.2014 - 12.2014
Cashier
Roboto's Tokyo Grill
08.2013 - 07.2014
Education
High School Diploma -
James S. Rickards High School
Tallahassee, FLSkills
- Health Insurance Navigation
- EPIC & Healthcare
- Patient service
- Call Center Operations
- Administration
- Microsoft Office
- Data entry
- Scheduling priorities
- Client management
- Team collaboration
- Organization
- Professional communication
- Active Listening
- Genesis
- HealthTrack
SELECTED EARLIER RESPONSIBILITIES
- Provided customer service, answered phone inquiries, processed transactions, and supported store operations across multiple retail environments.
- Managed customer orders, online pickup labels, inventory reports, loyalty programs, refunds, exchanges, and other front-line service needs.
- Supported administrative and marketing activities, including invoice tracking, proposals, event setup, and coordination with management.
Timeline
Choice Counselor Specialist – Medical Insurance
Automated Health Systems (AHS)
08.2026 - Current
Unit Secretary
Tallahassee Memorial HealthCare
10.2025 - Current
Customer Service Representative
Shamrock Cleaners
07.2024 - 10.2025
Barista
Seminoe Hard Rock Hotel and Casino
10.2023 - 04.2024
Image Clerk
Virtual Image Technology / Vital Records Control
02.2019 - 07.2020
Customer Service Associate
Harris Teeter
09.2018 - 01.2019
Customer Service Associate
Toys R Us
10.2016 - 09.2017
Sales Representative
Dick's Sporting Goods
01.2016 - 07.2016
Sales Associate
UPS
10.2015 - 01.2016
Secretary
Halftime Pie Pub
05.2014 - 12.2014
Cashier
Roboto's Tokyo Grill
08.2013 - 07.2014
High School Diploma -
James S. Rickards High School