Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Valarie Vann

Stockton,CA

Summary

Accomplished professional with a background as a Restaurant Hostess at IHOP, excelling in customer service and multitasking. Enhanced guest satisfaction through effective communication and team collaboration. Successfully managed high-pressure situations, contributing to a 20% increase in customer retention. Proficient in POS system operations and relationship building, driving performance improvement and positive guest experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

IHOP
12.2024 - 02.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Student Journalist

Village Oaks High School
08.2023 - 05.2024
  • Collaborated with editors to refine article content, resulting in increased readership and positive feedback from peers and faculty.
  • Managed deadlines effectively, consistently submitting high-quality work on time for publication.
  • Conducted interviews with students, staff, and community members for accurate reporting on local events and issues.
  • Participated in journalism conferences or networking events outside of school hours for personal growth opportunities.
  • Cultivated relationships with campus administration officials for better access to information related to campus developments or policy changes affecting students.

Marketing Graphic Designer

Village Oaks High School
08.2023 - 05.2024
  • Designed print collateral including direct mailers and event invitations contributing to successful outreach campaigns.
  • Conducted market research to inform design choices tailored to target audience preferences, increasing relevance of marketing materials.
  • Collaborated with marketing team to create targeted email campaigns, resulting in higher open rates and clickthroughs.
  • Improved social media engagement by designing eye-catching graphics for posts and promotions.

Education

Associate Of Arts - Graphic And Digital Design

San Joaquin Delta College
5151 Pacific Ave Stockton, CA 95207 United States

High School Diploma - Graphic And Digital Design

Village Oaks High School
1900 W Swain Rd Stockton, CA 95207 United States
05.2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Assertiveness
  • Relationship building
  • Table bussing
  • Supply restocking
  • Social perceptiveness
  • POS system operations
  • Safe food handling
  • Dining area maintenance
  • Item promotion
  • Team collaboration
  • Table setting arrangements
  • Take-out service
  • Phone etiquette
  • Interactive communication skills
  • Guest engagement
  • Food running
  • Guest seating
  • Complaint handling
  • Performance improvement

Certification

Food Safety Certification

Timeline

Restaurant Hostess

IHOP
12.2024 - 02.2025

Student Journalist

Village Oaks High School
08.2023 - 05.2024

Marketing Graphic Designer

Village Oaks High School
08.2023 - 05.2024

Associate Of Arts - Graphic And Digital Design

San Joaquin Delta College

High School Diploma - Graphic And Digital Design

Village Oaks High School

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Valarie Vann