Valarie Vann
Stockton,CA
Summary
Accomplished professional with a background as a Restaurant Hostess at IHOP, excelling in customer service and multitasking. Enhanced guest satisfaction through effective communication and team collaboration. Successfully managed high-pressure situations, contributing to a 20% increase in customer retention. Proficient in POS system operations and relationship building, driving performance improvement and positive guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
IHOP
1674 E Hammer Ln Stockton, CA 95210 United States
12.2024 - 02.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Student Journalist
Village Oaks High School
1900 W Swain Rd Stockton, CA 95207 United States
08.2023 - 05.2024
- Collaborated with editors to refine article content, resulting in increased readership and positive feedback from peers and faculty.
- Managed deadlines effectively, consistently submitting high-quality work on time for publication.
- Conducted interviews with students, staff, and community members for accurate reporting on local events and issues.
- Participated in journalism conferences or networking events outside of school hours for personal growth opportunities.
- Cultivated relationships with campus administration officials for better access to information related to campus developments or policy changes affecting students.
Marketing Graphic Designer
Village Oaks High School
1900 W Swain Rd Stockton, CA 95207 United States
08.2023 - 05.2024
- Designed print collateral including direct mailers and event invitations contributing to successful outreach campaigns.
- Conducted market research to inform design choices tailored to target audience preferences, increasing relevance of marketing materials.
- Collaborated with marketing team to create targeted email campaigns, resulting in higher open rates and clickthroughs.
- Improved social media engagement by designing eye-catching graphics for posts and promotions.
Education
Associate Of Arts - Graphic And Digital Design
San Joaquin Delta College
5151 Pacific Ave Stockton, CA 95207 United StatesHigh School Diploma - Graphic And Digital Design
Village Oaks High School
1900 W Swain Rd Stockton, CA 95207 United States05.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- Assertiveness
- Relationship building
- Table bussing
- Supply restocking
- Social perceptiveness
- POS system operations
- Safe food handling
- Dining area maintenance
- Item promotion
- Team collaboration
- Table setting arrangements
- Take-out service
- Phone etiquette
- Interactive communication skills
- Guest engagement
- Food running
- Guest seating
- Complaint handling
- Performance improvement
Certification
Food Safety Certification
Timeline
Restaurant Hostess
IHOP
12.2024 - 02.2025
Student Journalist
Village Oaks High School
08.2023 - 05.2024
Marketing Graphic Designer
Village Oaks High School
08.2023 - 05.2024
Associate Of Arts - Graphic And Digital Design
San Joaquin Delta College
High School Diploma - Graphic And Digital Design
Village Oaks High School