Valeria Malafaia
Coconut Creek,FL
Summary
Versatile professional with a wealth of experience in administrative work and customer service, adept at managing office routines. I have a strong passion for aesthetics and I'm eagerly looking forward to starting a new internship in this field. I'm excited to learn and gain new experiences that will help me grow. I have a solid foundation of organizational skills and I'm committed to delivering excellence in every aspect of my work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Master Kitchen
09.2019 - 08.2020
- Respond to client inquires and provide excellent costumer service.
- Billing collector manager.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Take responsibility for inputting and monitoring projects with the city, ensuring compliance with relevant regulations.
- Oversee measurements and payment processes for subcontractors, maintaining accuracy and adherence to project timelines.
Administrative Assistant
Smart Pool Service
12.2016 - 08.2019
- Customer service handling, ensuring client satisfaction.
- Reconciliation of bank accounts with QuickBooks for accurate financial records.
- Daily issuance of invoices to clients, maintaining a streamlined invoicing process.
- Processing subcontractor payments efficiently and in accordance with established procedures.
- Organization of schedules, facilitating coordination between subcontractors and clients.
Volunteer
Bethesda Hospital East
01.2016 - 11.2016
- Proficient in greeting and assisting visitors and members as they enter the building, managing phone calls, and providing essential information.
- Skilled in paperwork management and maintaining a welcoming atmosphere.
- Maintained visitor log for entering and leaving facility for security purposes.
- Adept at collaborating with hospital staff to ensure sooth operation and enhance the overall patient and visitor experience.
Education
Associate of Arts - Nursing
Broward College
Coconut Creek, FL12.2025
Skills
- Scheduling
- Bookkeeping
- Document Control
- Client Relationship Building
- Collaborative Team Player
- Professionalism and ethics
- Problem-solving capabilities
- Attention to detail
Languages
Portuguese
Native or Bilingual
English
Full Professional
Certification
Botox Certification Course
Institute Diogo Melo - Cuiaba, Brazil
Completion: November 2023
Comprehensive training encompassing anatomy, pharmacology, and the application of botulinum toxin. Proficient in administering Botox injections to key facial muscles, including frontal, eyebrow elevation, procerus, corrugator, nasal, orbicularis oculi, lower face, masseter, and temporal muscles. Equipped with in-depth knowledge to deliver precise and effective aesthetic enhancements.
Botox Certification Course:
Dr. Marilene Dantas, Rio de Janeiro, Brazil
Completion: August 2023
Hands-on training emphasizing practical skills in administering Botox injections. Mastery in precise application techniques for various facial muscles, including frontal, eyebrow elevation, procerus, corrugator, nasal, orbicularis oculi, lower face, masseter, and temporal muscles. Developed expertise in executing safe and effective Botox procedures, ensuring optimal aesthetic results.
Timeline
Administrative Assistant
Master Kitchen
09.2019 - 08.2020
Administrative Assistant
Smart Pool Service
12.2016 - 08.2019
Volunteer
Bethesda Hospital East
01.2016 - 11.2016
Associate of Arts - Nursing
Broward College
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