Valencia Mathurin
Randolph,MA
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
9
9
years of professional experience
Work History
Service Manager
Chipotle Restaurant
10.2019 - 02.2023
- Resolved customer complaints in professional and timely manner
- Met with customers to discuss service needs and offer available solutions
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage
- Hired, trained and supervised team of service staff members to meet business goals
State Garden Shift Status
Wicked Staffing Solutions
06.2017 - 11.2017
- Retrieved items from supply racks and delivered them to a packaging station
- Ensured materials are positioned correctly on storage shelves
- Utilized mechanical equipment to ensure that the merchandise is properly cleaned
- Maintained an orderly work area to help ensure that merchandise remains clean and to help prevent work-related injuries
Server
Boston College
08.2014 - 04.2017
- Routinely cleaned tables, table settings, glassware, counters and storage areas
- Delivered friendly and efficient service to ensure a pleasant dining experience for all guests
- Assisted guests with making menu choices in an informative and helpful fashion
Baker
Gourmet Caterers
10.2016 - 01.2017
- Oversaw cleanliness and sanitation of work area and equipment
- Removed baked good from the oven and placed on cooling racks
- Labeled numerous products according to price appropriately
- Ensured all food safety and company standards were met and exceeded
La Carte Clerk
Star Market
08.2015 - 04.2016
- Prepared food product to be displayed in cases
- Processed verbal orders including weighing, pricing, and delivering orders to customers from across the counter
- Assisted guest with making menu choices and answered questions about menu selections
Education
General Educational Development Diploma -
Catholic Charity
05.2025
Skills
- Fluent in Haitian Creole
- Basic proficiency in Microsoft Word
- Basic proficiency in Excel
- Basic proficiency in Powerpoint
- Excellent communication skills
- Customer service
- Strong leadership skills
- Strong organization skills
Timeline
Service Manager
Chipotle Restaurant
10.2019 - 02.2023
State Garden Shift Status
Wicked Staffing Solutions
06.2017 - 11.2017
Baker
Gourmet Caterers
10.2016 - 01.2017
La Carte Clerk
Star Market
08.2015 - 04.2016
Server
Boston College
08.2014 - 04.2017
General Educational Development Diploma -
Catholic Charity
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