Valente Torres Garcia
Merced,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Aetna
Hartford, CT
10.2022 - 01.2024
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Delivery Driver
Advanced Auto Parts
Merced, CA
07.2021 - 10.2022
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Assisted warehouse personnel in packing orders when necessary.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Food Team Member
Target
Atwater, CA
05.2020 - 07.2021
- Set up displays and promotional materials in accordance with store guidelines.
- Inspected product packaging for proper labeling, coding, and pricing information.
- Operated cash register to process sales transactions quickly and accurately.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Maintained order and cleanliness of work areas to conform with health codes.
- Monitored inventory to keep adequate stock of food items and supplies.
- Rotated stock to ensure freshness.
Overnight Stocker
Walmart
Atwater, CA
12.2018 - 10.2019
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Followed instructions to properly arrange merchandise items.
- Identified and quickly handled spill clean-up.
Education
Some College (No Degree) - Psychology
Merced College
Merced, CASkills
- Appointment Scheduling
- Consultative Sales
- Information Security
- Data Entry
- Complaint Resolution
- Call Management
- Follow-Up Skills
- Positive and Professional
- Customer Service
- Active Listening
Timeline
Customer Service Representative
Aetna
10.2022 - 01.2024
Delivery Driver
Advanced Auto Parts
07.2021 - 10.2022
Food Team Member
Target
05.2020 - 07.2021
Overnight Stocker
Walmart
12.2018 - 10.2019
Some College (No Degree) - Psychology
Merced College
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