Proactive leader with extensive experience in managing cross-functional teams and improving operational workflows. Known for strong decision-making and training capabilities, ready to leverage expertise to enhance organizational efficiency and achieve business goals.
Dynamic operations professional with a track record of optimizing inventory management and enhancing team performance. Skilled in decision-making and problem-solving, with a focus on training and mentoring to drive operational success and improve service delivery.
Work History
Department Manager
15 Years 6 Months
Floor & Decor | 02.2011 - Current
Led operational activities to ensure optimal inventory management and product availability.
Developed training programs for new team members, enhancing onboarding efficiency and knowledge retention.
Implemented process improvements that streamlined workflow and reduced operational bottlenecks.
Monitored departmental performance metrics, identifying trends and recommending strategic adjustments.
Operations Manager
2 Years
Floor & Decor | 04.2023 - 04.2025
Streamlined inventory management processes to enhance product availability and reduce operational delays.
Implemented training programs to improve staff performance and ensure adherence to safety protocols.
Developed and monitored KPIs to assess team productivity and operational efficiency.
Led cross-functional teams to optimize supply chain operations, resulting in improved delivery timelines.
General Manager
6 Years 1 Month
Sonic Drive-in | 01.2005 - 02.2011
Managed inventory control processes, ensuring optimal stock levels and minimizing waste.
Analyzed sales data to identify trends, driving targeted promotions and menu adjustments.
Collaborated with cross-functional teams to develop business strategies that align with corporate goals.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
High School Diploma
Oliver Wendell Holmes H.S. | San Antonio, TX
Skills
Customer service
Staff management
Team leadership
Team supervision
Problem-solving
Training and mentoring
Task delegation
Decision-making
Safety and security
Lift equipment certified.
Working for Floor and Decor it is required to be lift equipment certified to preform certain duties. I have been certified for 15 years and I am highly experience in a sit down forklift, reach truck.