Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Estefanya Aguilar Gonzalez

5385 Austin John Ct Apt #9 Las Vegas,NV

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Crumbl Cookies - Green Valley
Las Vegas, NV
03.2023 - Current
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Assisted general manager with operations game plan and company initiatives implementation.

Cashier

Chatos Tacos
Las Vegas, NV
07.2024 - 10.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.

Shift Supervisor

Crumbl Cookies - Eastern
Las Vegas, NV
01.2024 - 06.2024

Education

High School Diploma -

Morris Sunset East High School
Las Vegas, NV
06-2024

Dual Enrollment - Physiology

Morris Sunset East High School
Las Vegas, NV
06-2024

Skills

  • Training and mentoring
  • Inventory control and record keeping
  • Cash handling expertise
  • Shift leadership
  • Complaint resolution
  • Team motivation
  • Staff education and training
  • Safety processes and procedures
  • Conflict resolution techniques
  • Cashier training
  • Customer complaint handling
  • Credit and cash transactions
  • Time management abilities
  • Multitasking
  • Refunds and exchanges

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Cashier

Chatos Tacos
07.2024 - 10.2024

Shift Supervisor

Crumbl Cookies - Eastern
01.2024 - 06.2024

Shift Supervisor

Crumbl Cookies - Green Valley
03.2023 - Current

High School Diploma -

Morris Sunset East High School

Dual Enrollment - Physiology

Morris Sunset East High School

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Estefanya Aguilar Gonzalez