Valentina Ardila Leiva
Cali, Colombia,Valle Del Cauca
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Desks
Cali, Valle Del Cauca
05.2024 - 09.2024
- Respond to medical concerns of pediatric patients.
- Schedule pre-operative appointments
- Reschedule appointments.
- Respond to emails from patients to join the practice.
- Organize the itinerary of providers.
- Manage existing patients from the two locations of the office.
Teammate
Task Us
Santa Monica, Cali
08.2023 - 04.2024
- Answer incoming calls from application users.
- Resolve user concerns and doubts about the service offered.
- Send emails about escalated cases to the personnel in charge, handling sensitive information about customer accounts.
- Provide chat support to users to make transfers to their banking entities.
- Manage all Microsoft Office and Google tools.
Customer Service Representative
INTERNATIONAL SERVICES SOLUTIONS SAS
Cali, Valle Del Cauca
04.2023 - 07.2023
- Provide post-sales support for technological and communications products and services.
- Customer retention.
- Track orders.
- Keep records of each procedure carried out on calls.
Education
Bachiller académico -
Colegio Incoval
07-2023
Skills
- Scheduling
- Account updating
- Report Generation
- Paperwork Processing
- Inbound and Outbound Calling
- Data Collection
References
- Task Us, Cl. 35 Nte. #6ABis-100, Santa Monica, Cali, Valle del Cauca, Juan Jaramillo, Supervisor (Team Leader), 3147909110
- INTERNATIONAL SERVICES SOLUTIONS SAS, Cra. 65 #9-162, Gran Limonar, Katherine Gomez, Customer Service Coordinator, 3154321147
Affiliations
- Softball
- Djing
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Desks
05.2024 - 09.2024
Teammate
Task Us
08.2023 - 04.2024
Customer Service Representative
INTERNATIONAL SERVICES SOLUTIONS SAS
04.2023 - 07.2023
Bachiller académico -
Colegio Incoval
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