Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valentina Argoti

Ridgefield Park,NJ

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Organized with experience in customer Service environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Dependable and successful providing fast, high-quality customer service to guests in restaurant. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience

Work History

Take-Out Server

BJ's Restaurant & Brewhouse
Teterboro, NJ
05.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Manager

Papa John's Pizza
Cliffside Park, NJ
02.2018 - 06.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Waitress

Arientte Restaurant
Cliffside Park, NJ
02.2022 - 05.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Host

Blue Moon Mexican Cafe
Englewood, NJ
01.2022 - 03.2022
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Documented reservations and communicated changes to guests.
  • Checked and restocked server areas and organized and got change for front counter.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Education

High School Diploma -

Bergenfield High School
Bergenfield, NJ
06.2020

Skills

  • Team Player
  • Specials Promotion and Upselling
  • Order Accuracy and Delivery
  • Food and Beverage Service
  • Cool Under Pressure
  • Warm and Friendly
  • Positive Learning Environment
  • Spanish Speaking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Take-Out Server

BJ's Restaurant & Brewhouse
05.2022 - Current

Waitress

Arientte Restaurant
02.2022 - 05.2022

Host

Blue Moon Mexican Cafe
01.2022 - 03.2022

Manager

Papa John's Pizza
02.2018 - 06.2022

High School Diploma -

Bergenfield High School

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Valentina Argoti