Valentina Enriquez Infante
Ocala,FL
Summary
Dynamic professional with extensive experience in customer service and hospitality, demonstrated at Latinos Y Mas Restaurant. Excelled in guest engagement and efficient multitasking, ensuring seamless dining experiences. Skilled in phone etiquette and server support, with a proven track record of enhancing team productivity and guest satisfaction. Expert in creating welcoming environments and resolving concerns with patience and empathy. Skilled in greeting guests with warmth and managing high-volume workloads seamlessly. Demonstrated ability to enhance guest experiences and team efficiency, with a focus on hospitality service expertise and guest engagement.
Overview
4
4
years of professional experience
Work History
Hostess
Latinos Y Mas Restaurant
12.2022 - 09.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Server
Latinos Y Mas Restaurant
12.2022 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
MAE Brewing Company
03.2021 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Gymnastics Coach
Graceful Gymnastics
08.2020 - 05.2022
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Assessed student progress and provided feedback to improve technique and performance.
Education
Forest High School
Ocala, FL05.2021
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Greeting guests
- Guest engagement
- Hospitality service expertise
- Table bussing
- Seating arrangements
- Server support
- Menu memorization
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Latinos Y Mas Restaurant
12.2022 - 09.2024
Server
Latinos Y Mas Restaurant
12.2022 - 09.2024
Server
MAE Brewing Company
03.2021 - 12.2022
Gymnastics Coach
Graceful Gymnastics
08.2020 - 05.2022
Forest High School
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