Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Valentina Gutierrez

Valentina Gutierrez

Orlando,FL

Summary

Detail-oriented hospitality and retail associate with hands-on experience in guest reception, POS processing, merchandise presentation, and service recovery. Brings strong communication, conflict resolution, and multitasking skills to fast-paced environments while supporting teams, organizing spaces, and helping maintain smooth daily operations.

Overview

3
3
years of professional experience

Work History

Hostess

Padrino's Cuban Cuisine Inc.
Plantation, Florida
05.2025 - 02.2026
  • Coordinated seating arrangements in dining room and bar areas, enhancing guest experience. for dining room and bar areas.
  • Exhibited strong interpersonal skills while engaging with customers to ensure satisfaction.
  • Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
  • Assisted serving staff, food runners, and bussers in maintaining a presentable dining room for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Coordinated takeout pickups and confirmed guest arrival details.

Stylist Sales Associate

Windsor Fashions
Coral Springs, FL
06.2024 - 02.2025
  • Enhanced product presentation and maintained store inventory for optimal display.
  • Arranged and ticketed merchandise to improve visibility and drive sales.
  • Processed accurate transactions, charges, and returns at POS stations.

Restaurant Hostess/Waitress Trainee

Amazing Asian Bistro
Plantation, FL
05.2023 - 11.2024
  • Answered incoming calls with professional greetings and provided detailed menu information to enhance customer experience.
  • Inspected dining and service areas for cleanliness and proper setup, ensuring a welcoming environment for guests.
  • Greeted customers, addressed inquiries, and recommended specials to boost sales.
  • Provided support to servers by refilling beverages and clearing plates promptly.
  • Circulated through assigned areas to assess customer needs and prioritize tasks during peak hours, improving service responsiveness.
  • Served food and beverages promptly to guests at tables.

Education

Bachelor of Science - Clinical Psychology

University of Central Florida
Orlando, FL
06-2028

Skills

  • Guest greeting and hospitality
  • POS system proficiency
  • Customer service
  • Multitasking and problem-solving
  • Conflict resolution
  • Time management
  • Team collaboration
  • Behavioral assessment

References

References available upon request.

Languages

Spanish

Timeline

Hostess

Padrino's Cuban Cuisine Inc.
05.2025 - 02.2026

Stylist Sales Associate

Windsor Fashions
06.2024 - 02.2025

Restaurant Hostess/Waitress Trainee

Amazing Asian Bistro
05.2023 - 11.2024

Bachelor of Science - Clinical Psychology

University of Central Florida
Valentina Gutierrez