Valentina Henriquez
Bradenton,FL
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Longhorn Steakhouse to enhance guest experiences. My ability to manage multiple tables and collaborate effectively with team members led to a significant improvement in service efficiency and customer satisfaction, showcasing my strong work ethic and guest engagement capabilities.
Overview
2
2
years of professional experience
Work History
Server
Longhorn Steakhouse
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Pier22
06.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server-helper
Westminster Manor
10.2022 - 02.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
High School Diploma -
Bayshore High School
Bradenton, FL05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
Spanish
Native or Bilingual
Timeline
Server
Longhorn Steakhouse
03.2024 - Current
Host
Pier22
06.2023 - 02.2024
Server-helper
Westminster Manor
10.2022 - 02.2024
High School Diploma -
Bayshore High School
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