Valentina Jaramillo
Natick,MA
Summary
I am a competitive person. I offer more than an extensive progressive history of achievements in leadership roles. Spanish is my native language and I speak and I write English 70%,I like to work in a responsible team, enforce consistent policies to keep the staff satisfied achieve important goals. Excellent decision-making skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Playa Bowls
Wellesley, Massachusetts
04.2023 - Current
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
Customer Service Representative
Sweetgreen
Wellesley
04.2023 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Shift Leader
Playa Bowls
Westwood, Massachusetts
11.2022 - 04.2023
- Analyzed sales data to identify trends and areas for improvement.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Resolved customer complaints promptly and professionally.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored inventory levels and ordered supplies as needed.
- Assisted in training new employees on shift operations.
Skills
- Inventory management
- Customer relationship management
- Conflict resolution
- Training organization
- Team supervision
- Effective communication
- Attention to detail
- Marketing tactics
- Customer service
- Employee performance evaluation
- Workplace safety compliance
- Team leadership
- Orientation and training
- Team motivation
- Data analysis
Languages
Spanish
Native/ Bilingual
English
Limited
Certification
- Servsafe
- Allergens Awareness
Timeline
Assistant Manager
Playa Bowls
04.2023 - Current
Customer Service Representative
Sweetgreen
04.2023 - Current
Shift Leader
Playa Bowls
11.2022 - 04.2023