Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valentina Ledesma

Hamilton,NJ

Summary

Dynamic professional with a proven track record at AAA, adept in analytical thinking and problem-solving, ensuring client satisfaction and operational efficiency. Excelled in active listening and communication, driving improvements and fostering client education on insurance policies. Demonstrated adaptability and self-motivation, achieving significant customer service enhancements.

Overview

11
11
years of professional experience

Work History

Insurance Account Representative

NJM
06.2023 - Current
  • Handle about 40 calls per day
  • 100% adherence for last 6 months
  • Collect premiums
  • Educate clients on insurance policies and procedures
  • Create new business submissions for home and auto
  • Provide coverage options based on individual needs
  • Conducted annual reviews of existing policies to update information

Leasing Consultant

Somerville Parc
02.2022 - 02.2023
  • Distributed and followed up on tenant renewal notices.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.

Senior Customer Service Representative

CSAA Insurance Group
09.2014 - 08.2021
  • Received Service Excellence Award In 2017
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Engaged clients over phone to answer questions and address complaints.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Escalated issues to proper supervisors when standard processes were not effective.

Logistics Specialist

Army National Gaurd
08.2013 - 08.2015
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Validated inventory levels and updated systems using handheld devices.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.

Education

High School Diploma -

Nottingham High School
Hamilton
06.2013

Skills

  • Active Listening
  • Self Motivation
  • Time management abilities
  • Analytical Thinking
  • Problem-solving abilities
  • Adaptability
  • Excellent Communication

Timeline

Insurance Account Representative

NJM
06.2023 - Current

Leasing Consultant

Somerville Parc
02.2022 - 02.2023

Senior Customer Service Representative

CSAA Insurance Group
09.2014 - 08.2021

Logistics Specialist

Army National Gaurd
08.2013 - 08.2015

High School Diploma -

Nottingham High School

Similar Profiles

CREATE PROFILE
Valentina Ledesma