Valentina Marin
Jersey City,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Clinic Operations Manager
Modern Age
05.2022 - Current
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
- Oversaw facility maintenance to ensure a clean, safe, and welcoming environment for patients and employees.
- Monthly and weekly clinic inventory for all supplies in clinic.
- Enhanced patient satisfaction with timely appointment scheduling and effective communication strategies.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Developed and implemented staff training programs for improved skillsets and increased employee retention rates.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Tribeca General Manager
Cyclebar
08.2021 - 05.2022
- Deliver leadership, coaching and training of CBX and instructor team.
- Consistently provide strong and informed customer service.
- Execute monthly sales to bring in revenue and increase amount of members.
- Overall studio maintenance, including equipment and all client facing spaces.
- Management of studio roster based on reservation projections.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
Head of Operations
Comeback Cycle
01.2020 - 08.2021
- Help shape brand voice, look and tone from the company's creation, liaise with outside companies such as Mariana Tek as well as external graphic designers to maintain a streamline brand.
- Collaborate with a very small team to ensure day-to-day studio operations were being executed.
- Execute bi-weekly payroll and oversee freelance expenses.
- Cultivate a welcoming, safe community for guest in th wake of COVID-19.
Studio Manager
Flywheel Sports
11.2019 - 09.2020
- Streamlined studio operations by implementing efficient scheduling and project management systems.
- Enhanced client satisfaction with timely project completion and effective communication strategies.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
- Defined clear targets and objectives and communicated to other team members.
Skills
- Staff Supervision
- Patient Care Coordination
- Problem Solving
- Decision-Making
- Inventory and Restocking
- HIPAA Compliance
- Process Improvement
Languages
English
Spanish
Timeline
Clinic Operations Manager
Modern Age
05.2022 - Current
Tribeca General Manager
Cyclebar
08.2021 - 05.2022
Head of Operations
Comeback Cycle
01.2020 - 08.2021
Studio Manager
Flywheel Sports
11.2019 - 09.2020
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