Valentina Muñoz
Miami,FL
Summary
Well-presented, industrious, and responsible person with experience in customer service, accounting, and financing fields. Wide range of skills for dealing and processing customers' requirements professional, fast, patient and creatively. Adaptive and flexible to last minute changes. Very proactive and resilient.
Overview
9
9
years of professional experience
Work History
Server
Motek
04.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided attentive service during high-volume periods attending per shift 60-70 covers without sacrificing attention to detail or guest rapport.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
La Causa
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Manager Assistant when requested by management and when required by the oparation
Server
Marabu
03.2022 - 03.2024
- Present the house Menu in detail and guide the customer through it, highlighting the specials or management guidelines.
- Create a positive and memorable experience to the customer throughout the service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Cabin Crew
Qatar Airways
06.2018 - 07.2021
- Highlight in detail company's products and services.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
Cabin crew
Avianca
06.2015 - 05.2018
- Look after safety and security of the customer
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
Education
Degree in Banking and Financing -
Unidades Tecnologicas De Santander
05.2018
Degree in Accounting -
SENA
11.2012
Skills
- Strong Work Ethic
- TOAST system knowledge
- Safe Food Handling
- Safe Alcohol Handling
- Menu Memorization
- Guest Engagement
- Exceptional customer service
Personal Information
Title: CUSTOMER SERVICE
Timeline
Server
Motek
04.2024 - Current
Server
La Causa
02.2024 - Current
Server
Marabu
03.2022 - 03.2024
Cabin Crew
Qatar Airways
06.2018 - 07.2021
Cabin crew
Avianca
06.2015 - 05.2018
Degree in Banking and Financing -
Unidades Tecnologicas De Santander
Degree in Accounting -
SENA
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