Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Websites
References
Timeline
Generic
Valentina Nieto

Valentina Nieto

Justin,TX

Summary

Accomplished management professional experienced at building high-performing teams, with a proven ability to drive cross-functional collaboration and implement innovative solutions to business challenges. Committed to delivering results that exceed expectations, maintaining a focus on continuous improvement and sustainable growth. As a dedicated job seeker, I have a history of meeting company needs with consistent and organized practices, excelling under pressure and adapting to new situations to enhance the organizational brand. Experienced in fast-paced environments, and consistently earn high marks for work quality and speed.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Manager

Chick-fil-A Restaurants
Justin, TX
04.2021 - 05.2024
  • lead and manage the restaurant’s day-to-day operations while ensuring high standards of a quality service. In addition, being the ambassador for the leadership team, culture, values, and developing others.
  • Responsible for cash management during the shift.
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
  • Generated and shared comprehensive and detailed reports about team performance, mission-related objectives and deadlines.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Identified opportunities for process improvements to increase efficiency and effectiveness.
  • Resolved conflicts between employees by providing timely intervention and solutions.
  • Coached, mentored and trained junior team members on their roles and responsibilities.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed business performance data and forecasted business results, and create daily setups/roaster.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Crew Leader

Rosa's Cafe
Northlake, TX
06.2019 - 04.2021
  • Supervise employees, assist managers, closing and opening the store, and being in charge when managers are not present.
  • Established clear expectations for employees, providing guidance when needed.
  • Responsible for cash management during the shift.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Assist management on operations and being on charge when managers where not on shift.
  • Responsible for opening, and closing the store.

Education

High School Diploma -

Northwest High School
TX
05.2020

Some College (No Degree) - Business Administration And Management

Tarrant County College
TX

Skills

  • Bilingual
  • Customer Service
  • Leadership Experience
  • Continuous Improvement
  • Operations Management
  • Time management
  • Strategic Planning
  • Quality Control
  • Coaching and Mentoring
  • Innovation management
  • Data-driven decision-making
  • Problem-solving aptitude
  • Analytical Skills
  • Effective Communication
  • Logistics Coordination
  • Adaptability and Flexibility

Certification

Life, Accident, Health & HMO license - 2024

Accomplishments

  • Fast & Accurate service award - 2023

Languages

English
Full Professional
Spanish
Native/ Bilingual

Websites

References

References available upon request.

Timeline

Senior Manager

Chick-fil-A Restaurants
04.2021 - 05.2024

Crew Leader

Rosa's Cafe
06.2019 - 04.2021

High School Diploma -

Northwest High School

Some College (No Degree) - Business Administration And Management

Tarrant County College

Life, Accident, Health & HMO license - 2024

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Valentina Nieto