Valentina Rendon
North Bergen,NJ
Summary
Hands-on hospitality leader with experience managing front-of-house operations, guest service, and front desk coordination. Supports busy shifts by organizing seating, training staff, handling member and guest questions, and resolving service issues quickly. Known for dependable communication, payment accuracy, and maintaining smooth service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Padel United Wellnes Club
Cresskill, New Jersey
02.2025 - Current
- Welcomed padel united wellness club members and visitors with courteous, professional service.
- Supported front desk check-in, guest registration, and appointment scheduling.
- Responded to calls, emails, and member questions with clear, friendly communication.
- Updated memberships, processed payments, and maintained accurate account records.
- Managed calls, emails, and member inquiries with clear, friendly communication.
- Kept membership updates, payment processing, and account records accurate.
- Positive first impressions for padel united wellness club members and visitors through courteous service.
FOH Manager
Noches de Colombia
Hackensack, New Jersey
03.2024 - 12.2024
- Managed daily front-of-house operations to provide exceptional customer service and facilitate a seamless service flow. Led and motivated service team to uphold high standards of hospitality, enhancing overall guest satisfaction. Managed reservations and seating arrangements while effectively resolving customer-related issues to maintain service quality.
- Managed front-of-house operations at Noches de Colombia dining room and service floor.
- Supervised servers, hosts, and bussers during busy Colombian restaurant service.
- Trained staff on guest greetings, table service, and menu knowledge.
Line Cook
Houstons Restaurant
02.2023 - 03.2024
- Working at Houstons Restaurant Executed the preparation and cooking of various dishes following the menu and recipes. Demonstrated strong knife skills and attention to detail in food preparation, contributing to overall dish quality. Worked under pressure in a fast-paced environment, ensuring timely order completion while maintaining high quality standards. Collaborated with kitchen team, communicating clearly to facilitate smooth operations and enhance service delivery.
- Followed Houston's recipes and plating standards for consistent menu items.
Junior Chef
True Food Kitchen
04.2022 - 04.2023
- At True Food Kitchen, I assisted in creating and preparing high-quality dishes, contributing to the overall culinary experience for guests. Collaborated with senior chefs to learn new techniques and recipes, integrating personal creativity into dishes. Ensured food preparation and cooking processes met the highest standards of quality and hygiene.
Host, Togo, Cashier, Line Cook
The Cheesecake Factory
10.2019 - 09.2022
- Managed customer service line efficiently, reducing wait times for customers, Maintained a clean and organized work area, Prepared high-quality dishes quickly and consistently under pressure, Followed all store policies and procedures to ensure compliance and consistency., Resolved customer complaints calmly and professionally, addressing issues in a timely manner, Processed transactions accurately and efficiently, completing all transactions within established time frames
Skills
- Appointment scheduling
- Membership management
- Payment processing
- Front desk systems
- Call handling
- Customer service
- Record keeping
- Time management
- Multitasking
- Fluent in English and Spanish
LANGUAGES
ESPAñOL, ENGLISH
Timeline
Front Desk Receptionist
Padel United Wellnes Club
02.2025 - Current
FOH Manager
Noches de Colombia
03.2024 - 12.2024
Line Cook
Houstons Restaurant
02.2023 - 03.2024
Junior Chef
True Food Kitchen
04.2022 - 04.2023
Host, Togo, Cashier, Line Cook
The Cheesecake Factory
10.2019 - 09.2022