Valentina Sandberg
Memphis,TN
Summary
Dynamic professional with extensive experience in customer service and team collaboration at Aveda. Proven ability to enhance guest relations and streamline scheduling processes, resulting in improved operational efficiency. Skilled in data entry and conflict management, fostering a positive environment that supports both staff and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Aveda
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Assistant Supervisor
Youth Villages
12.2023 - Current
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Maintained safety records and accident reports for human resources.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Set overall vision and provided team leadership.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
- Revised work practices to improve efficiency, boost quality and meet production goals.
Lifeguard
Youth Villages
06.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
House Manager
Private. Crystal Vazquez
08.2023 - 04.2025
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
Night Monitor
Youth Villages
07.2023 - 12.2023
- Provided exceptional customer service to guests arriving after-hours, assisting with check-in procedures, directions, or other needs as necessary.
- Maintained accurate records of nightly activities, including incident reports and visitor logs, for effective communication among staff members.
- Promoted a sense of community through respectful interactions with residents during nightly rounds and problem-solving sessions.
- Ensured timely response to emergencies, coordinating with first responders and updating management on incident details.
- Reduced risk of property damage by promptly identifying maintenance issues during facility inspections and reporting them to appropriate parties.
- Upheld confidentiality standards when handling sensitive information related to resident conduct or personal matters discussed during nightly interactions.
- Conducted thorough equipment checks at the beginning and end of each shift, ensuring proper functionality for optimal safety measures.
- Enhanced security measures by monitoring surveillance systems and reporting suspicious activity to authorities.
- Assisted in the facilitation of nighttime events or programs as needed, providing additional support to staff and participants.
- Improved overall safety by conducting regular facility walkthroughs and addressing potential hazards.
- Provided support to fellow night monitors, offering assistance with tasks or sharing information about ongoing facility issues as needed.
- Aided in the prevention of unauthorized entry by diligently checking identification cards at building entrances and ensuring secure door closure.
- Facilitated efficient room lockout procedures for residents who misplaced keys or required access assistance after office hours had ended.
Teacher Assistant
Youth Villages
05.2022 - 07.2023
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
- Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
- Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
- Actively participated in professional development opportunities to stay current with emerging trends in education and improve instructional effectiveness.
- Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Supported the integration of technology into daily lessons by utilizing digital tools like SMART Boards or tablets to engage students in interactive learning experiences.
- Contributed to the development of curriculum materials, aligning content with state standards and educational objectives.
- Established strong rapport with students and families through open communication channels and consistent feedback on academic progress.
- Prepared supplementary lesson materials such as visuals aids, hands-on manipulatives, or interactive games that enhanced student understanding of complex concepts.
- Utilized assessment data to tailor instruction for individual learners'' needs while addressing overall class performance goals.
- Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
Training Supervisor
Aveda
02.2017 - 05.2022
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Updated employees with latest policies, procedures and compliance standards.
- Managed the logistics of on-site and off-site training events, ensuring seamless delivery and optimal resource allocation.
- Partnered with HR teams to align talent development initiatives with organizational goals, fostering a workforce equipped for success in a competitive market landscape.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Developed strategies for integrating technology into training programs, maximizing engagement while minimizing disruption to daily operations.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Empowered employees to take ownership of their own professional growth by providing them with self-paced learning resources and individualized coaching support.
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Evaluated the effectiveness of existing training initiatives using key performance metrics, making data-driven adjustments when necessary.
- Optimized budgets for all training activities by negotiating vendor contracts and seeking cost-effective solutions without compromising quality.
- Integrated technology resources into courses to diversify instruction.
- Leveraged industry best practices in instructional design to create compelling, outcome-focused course material for both online and classroom settings.
- Achieved measurable improvements in staff productivity through targeted coaching sessions and skill development workshops.
- Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.
- Collaborated with company leaders and department managers to determine training needs.
- Conducted regular skills audits to identify areas for further development, proactively addressing potential performance issues before they impacted productivity.
- Assessed new employee skills and strengths to provide customized training.
- Promoted career advancement opportunities within the company by creating clear pathways for skill progression through various job roles.
Police Officer
City of Memphis
10.2018 - 12.2020
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
Professional Nanny
Jonny Guerra
06.2016 - 02.2018
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Taught children everyday skills and language.
Education
Masters Of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ08.2024
Bachelors Of Science - Psychology
Washington State University
Pullman, WA05.2016
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- Hospitality services
- Sensitive information handling
- Administrative support
- Initiative-taking
- Office administration
- Guest relations
- Skilled in software
- Conflict management
- Effective planning
Timeline
Assistant Supervisor
Youth Villages
12.2023 - Current
House Manager
Private. Crystal Vazquez
08.2023 - 04.2025
Night Monitor
Youth Villages
07.2023 - 12.2023
Lifeguard
Youth Villages
06.2022 - Current
Teacher Assistant
Youth Villages
05.2022 - 07.2023
Police Officer
City of Memphis
10.2018 - 12.2020
Training Supervisor
Aveda
02.2017 - 05.2022
Professional Nanny
Jonny Guerra
06.2016 - 02.2018
Front Desk Receptionist
Aveda
Masters Of Science - Industrial And Organizational Psychology
University of Phoenix
Bachelors Of Science - Psychology
Washington State University
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