Valentina Shevchenko
Miami,FL
Summary
Dynamic and detail-oriented professional with a proven track record at Aurora Market Restaurant, excelling in customer service and order management. Skilled in fostering guest relations and maintaining service quality, I effectively collaborated with kitchen staff to enhance dining experiences, ensuring timely order delivery and high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Aurora Market Restaurant
10.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Economist
Odrex
10.2016 - 09.2024
Education
Бакалавр - Бухгалтерский Учет
Одесская Национальная Академия Пищевых Технологий
Украина2016
Skills
- Order management
- Table resetting
- Menu knowledge
- Customer relationship management
- Attention to detail
- Team collaboration
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Conflict management
- Decision-making
- Guest relations
- Professional appearance
Languages
Английский
Limited Working
Русский
Full Professional
Украинский
Full Professional
Timeline
Restaurant Waiter
Aurora Market Restaurant
10.2024 - Current
Economist
Odrex
10.2016 - 09.2024
Бакалавр - Бухгалтерский Учет
Одесская Национальная Академия Пищевых Технологий
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