Valentina Giraldo Ocampo
New York,NY
Summary
Dynamic professional with a proven track record at Hush Cafe & Lounge, adept in staff training and supervision, and offering outstanding customer service. Excelled in multitasking and maintaining inventory, significantly enhancing operational efficiency. Fluent in bilingual communication, I bring a blend of hard and soft skills to foster team excellence and elevate guest experiences.
Overview
7
7
years of professional experience
Work History
Head Bartender
Hush Cafe & Lounge
09.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure transaction accuracy while minimizing theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender Shift Manager
Le District
05.2022 - 04.2024
- Addressed operational challenges by implementing creative solutions to improve workflow.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed contingency plans to manage unexpected situations without service disruption.
- Inspired team members to exceed service expectations through recognition and support.
Bartender Assistant
Pershing Square Restaurant
01.2020 - 03.2022
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
Medical Assistant
Mount Sinai
04.2018 - 01.2020
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
Education
Associate of Science - Medical Laboratory Science
City of Technology
Brooklyn07-2018
Skills
- Staff training and supervision
- Attentive service
- Taking inventory
- Strong multitasking
- Customer service
- Highly reliable
- Outgoing personality
- EMR / EHR
- Fluent bilingual communication
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Head Bartender
Hush Cafe & Lounge
09.2022 - Current
Bartender Shift Manager
Le District
05.2022 - 04.2024
Bartender Assistant
Pershing Square Restaurant
01.2020 - 03.2022
Medical Assistant
Mount Sinai
04.2018 - 01.2020
Associate of Science - Medical Laboratory Science
City of Technology
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