Valeria Aguilar-Cardoza
Santa Ana,CA
Overview
2
2
Languages
4
4
years of professional experience
Work History
Caretaker
IHSS
09.2023 - Current
- Provided compassionate care and support to clients, ensuring their comfort and well-being.
- Assisted clients with daily living activities, fostering independence and dignity.
- Developed personalized care plans in collaboration with healthcare professionals for optimal client outcomes.
- Maintained accurate records of client progress and care activities, ensuring compliance with regulations.
- Collaborated with family members to address concerns and provide updates on client health status.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Assistant Manager (Supervisory)
Tilly's World of Jeans
08.2024 - 08.2026
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
Lead Sales (Supervisory)
Tilly's World of Jeans
02.2024 - 08.2024
- Generated reports on sales activities, including number of leads generated, conversions.
- Coordinated with sales teams on potential leads from existing customers.
- Provided leadership, guidance, and support to a team of sales representatives.
- Implemented effective merchandising techniques to drive sales growth.
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
Sales Associate (Non-Supervisory)
Tilly's World of Jeans
06.2022 - 02.2024
- Assisted customers with product selection, sizing and styling.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Provided accurate information about products, prices and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Placed special orders or called other stores to find desired items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers to determine wants or needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Adhered to company initiatives and achieved established goals.
- Handled returns and exchanges according to company policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Handled customer complaints in a professional manner.
Education
Bachelor of Science - History/ Political Science
Vanguard University of Southern California
Costa Mesa, CA05-2025
Skills
- Customer service, Time management, Communication skills, Bilingual, Leadership, Problem-Solver, Microsoft word, Microsoft excel, Sales monitoring, Employee supervision, Employee training, Retail Operations Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager (Supervisory)
Tilly's World of Jeans
08.2024 - 08.2026
Lead Sales (Supervisory)
Tilly's World of Jeans
02.2024 - 08.2024
Caretaker
IHSS
09.2023 - Current
Sales Associate (Non-Supervisory)
Tilly's World of Jeans
06.2022 - 02.2024
Bachelor of Science - History/ Political Science
Vanguard University of Southern California