Valeria Burnside
Cincinnati,OH
Summary
With a proven track record at University Of Cincinnati Medical Center, I excel in patient registration and relationship building, enhancing customer satisfaction and operational efficiency. My expertise spans from EMR updating to leading teams, consistently achieving targets. Skilled in HIPAA compliance and upselling, I drive results and foster strong client relationships. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
University Of Cincinnati Medical Center
CINCINNATI, OH
06.2023 - Current
- Scanned documents into electronic medical records system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Guided patients through the completion of consent and other required medical forms.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Packing, Shipping, and Receiving Assembler
FedEx:Ground
Cincinnati, OH
05.2022 - 06.2023
- For defenders, the task was to take incoming calls and sell or upsell ADT's products!
- Assisted in unloading large trucks when needed.
- Prepared packages for shipping and determined most economical shipping methods.
- Maintained a clean and safe work environment by adhering to all safety protocols and procedures.
Appointment Scheduler
ACV Auctions
Cincinnati, OH
01.2021 - 05.2022
- MY JOD WAS TAKING INBOUND CALLS TO ASSIST CUSTOMERS WITH SCHEDULING INSPECTIONS FOR THEIR LEASED VEHICLES BEFORE RETURNING THEIR VEHICLES INTO THE DEALERSHIP
- Maintained accurate records of patient appointments in computer system.
- Managed a high volume of emails related to appointment scheduling requests.
- Scheduled and confirmed appointments.
- Collaborated with new customers to give details about company offerings.
Sales Representative
Spectrum
Florence, KY
01.2020 - 06.2020
- Taking inbound and outbound calls
- Helping customers with choosing which package fits for their home and budget
- Also up saling current customers to get better packages as well as mobile services
Store Manager
Warsaw Wireless
Cincinnati, OH
08.2018 - 01.2020
- To meet all sales goals monthly, to create our weekly schedule, to train all new employees on the POS system, complete all paperwork as needed, and, most importantly, to promote all Boost Mobile sales and products.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, trained and supervised new employees.
- Implemented successful business strategies to increase revenue and target new markets.
Education
High school diploma or GED -
Cincinnati State Technical And Community College
Cincinnati, OH07-2013
Skills
- Cash handling
- POS
- Upselling
- Store management experience
- Cold calling
- Recruiting
- Pricing
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Patient check-in
- EMR updating
- Information collection
- Patient registration
- Relationship building
- Problem-solving
- Team leadership
- HIPAA compliance
Timeline
Patient Access Representative
University Of Cincinnati Medical Center
06.2023 - Current
Packing, Shipping, and Receiving Assembler
FedEx:Ground
05.2022 - 06.2023
Appointment Scheduler
ACV Auctions
01.2021 - 05.2022
Sales Representative
Spectrum
01.2020 - 06.2020
Store Manager
Warsaw Wireless
08.2018 - 01.2020
High school diploma or GED -
Cincinnati State Technical And Community College
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