Valeria Ceja Chavez
Nederland,TX
Summary
Dynamic server manager with exceptional customer service skills honed at Cinco De Mayo Mexican Restaurant. Bilingual and dedicated, I excel in guest engagement and cash handling, leading teams to consistently achieve service excellence. Proven ability to train staff and enhance customer loyalty, significantly reducing data loss incidents through effective management practices.
Overview
4
4
years of professional experience
Work History
Server
Taqueria
Port Arthur, TX
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Manager
Cinco De Mayo Mexican Restaurant
Port Arthur, TX
07.2021 - 03.2025
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Managed daily server backups to ensure data integrity, leading to significant reduction in data loss incidents.
Server
Chick-fil-A
Port Arthur, TX
12.2020 - 06.2021
- Served food and beverages promptly with focused attention to customer needs..
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate Of Business Administration -
Lamar State College
Port Arthur, TXGraduate Certificate - Early Graduate
Nederland High School
Nederland, TX05.2022
Skills
- Bilingual, can speak English or Spanish
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Taqueria
04.2024 - Current
Server Manager
Cinco De Mayo Mexican Restaurant
07.2021 - 03.2025
Server
Chick-fil-A
12.2020 - 06.2021
Associate Of Business Administration -
Lamar State College
Graduate Certificate - Early Graduate
Nederland High School