Valeria Celis
Lilburn,GA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Receptionist/Assistant
Salon 124 Sugarloaf
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Pre Closer
O'Kelley And Sorohan
06.2021 - 11.2022
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Prepared pricing agreements and contracts to close sales.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Education
Masters in Cosmetology - Cosmetology
Keune Academy By 124
Lawrenceville, GA12.2023
High School Diploma -
Parkview High School
Lilburn, GA05.2017
Skills
- Customer Interaction
- Front Desk Management
- Call Answering and Routing
- Application Techniques
- Hair Coloring Assistance
- Customer Satisfaction
- Spanish Speaker
Accomplishments
- Awarded "Platinum Level" Certificate at Keune Academy for meeting the appropriate requirements.
- Awarded "Blowdry Bootcamp'" Certificate at Keune Academy for completion.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Receptionist/Assistant
Salon 124 Sugarloaf
06.2023 - Current
Pre Closer
O'Kelley And Sorohan
06.2021 - 11.2022
Masters in Cosmetology - Cosmetology
Keune Academy By 124
High School Diploma -
Parkview High School
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