Valeria Cereceres
El Paso,TX
Summary
Dynamic leader with a proven track record at Whataburger, enhancing customer relations and service efficiency through effective staff training and development. Skilled in delegation and customer service, I excel in improving performance and professionalism. Achievements include initiating plans that significantly boost service quality and employee reliability, showcasing my ability to blend hard and soft skills for organizational success.
Overview
10
10
years of professional experience
Work History
Manager on Duty
Whataburger
07.2011 - 06.2021
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
Preparatoria Federal Por Cooperación El Chamizal
Ciudad Juarez Chihuahua The University of Texas At El Paso
El Paso, TXSkills
- Customer service focus
- Delegation capabilities
- Staff Training and Development
Timeline
Manager on Duty
Whataburger
07.2011 - 06.2021
Preparatoria Federal Por Cooperación El Chamizal
The University of Texas At El Paso
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