Valeria Flores
Woodstock,IL
Summary
Motivated and dependable healthcare professional with a strong track record at Northwestern Medicine. Dedicated to continuing to learn, grow, and take on new challenges. Known for strong communication, adaptability, teamwork, and providing excellent patient service while supporting both patients and team members.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Patient Access Speacialist
Northwestern Medicine
Woodstock, IL
08.2023 - Current
- Assisted patients in navigating healthcare systems, enhancing overall patient experience and satisfaction.
- Trained new team members on patient access protocols, promoting a consistent approach to service delivery.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Retail Sales Associate
Walmart
Woodstock, IL
05.2022 - 07.2023
- Resolved customer relations issues for prompt resolutions and enhanced client satisfaction.
Education
Associate of Applied Science - Radiologic Technology
McHenry County College
Crystal Lake, IL09.2026
Skills
- Front desk operations
- HIPAA compliance
- Professionalism and ethics
- Exceptional communication
Languages
Spanish
Native or Bilingual
Accomplishments
- President’s Honor List – McHenry County College, Spring 2026
- Dean’s List – McHenry County College, Fall 2025
Certification
Basic Life Support (BLS) Certification – American Heart Association
Timeline
Patient Access Speacialist
Northwestern Medicine
08.2023 - Current
Retail Sales Associate
Walmart
05.2022 - 07.2023
Associate of Applied Science - Radiologic Technology
McHenry County College