Valeria Guillen
Glen Oaks,NY
Summary
Results-driven professional with a strong background in team leadership and quality assurance. Successfully managed inventory and staff scheduling while maintaining high customer service standards. Committed to driving operational excellence and fostering a collaborative team environment.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Manager
Ugly Donuts & Corndogs
Forest Hills, New York
07.2022 - Current
- Developed staff schedules to ensure adequate coverage during peak hours.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained staff in food safety and customer service standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Oversaw inventory management and supply ordering process.
Restaurant Hostess
Dave & Buster's
Panama City Beach, Florida
02.2022 - 05.2022
- Managed reservations and waitlists using restaurant management software.
- Greeted guests warmly upon arrival at the entertainment and dining venue.
- Coordinated seating arrangements to optimize guest flow and service efficiency.
Education
Bachelor of Science - Literature & Linguistics
Universidad De Guayaquil
Guayaquil, Ecuador05-2022
Skills
- Staff scheduling
- Inventory management
- Customer service
- Staff training
- Quality assurance
- Performance management
- Team leadership
- Conflict resolution
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Elementary
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteOpen to relocation: No
Timeline
Manager
Ugly Donuts & Corndogs
07.2022 - Current
Restaurant Hostess
Dave & Buster's
02.2022 - 05.2022
Bachelor of Science - Literature & Linguistics
Universidad De Guayaquil