Valeria Ledesma
San Diego,CA
Summary
Talented student with industrious and systematic approach to learning information. Open and clear worker with disciplined execution and methodical nature. Extensive knowledge of research and software skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Internet Sales Manager
Cumming Chevrolet
08.2020 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Kept detailed records of sales and contracts.
Assistance
Ford & KIA of Chula Vista
06.2019 - 04.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Trained and supervised employees on office policies and procedures.
Assistant Manager
SeaWorld California
03.2014 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Grossmont College
El Cajon, CA06.2014
Skills
- Team Leadership Qualities
- Online sales techniques
- Appointment Scheduling
- Digital Marketing
- Inventory Management
- Price Quoting
- Social Media Management
- CRM software mastery
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Certification
- Sales License
Timeline
Internet Sales Manager
Cumming Chevrolet
08.2020 - Current
Assistance
Ford & KIA of Chula Vista
06.2019 - 04.2020
Assistant Manager
SeaWorld California
03.2014 - 10.2018
High School Diploma -
Grossmont College
- Sales License
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