Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Mares

Houston,TX

Summary

Diligent Hostess with several years of career work within fine dining establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills.

Overview

7
7
years of professional experience

Work History

Lead Hostess

Atlas Restaurant Group
Houston, TX
08.2019 - Current
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations by phone, answered customer questions and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Managed event contracts, estimates, event profiles and post-event summaries.
  • Trained and mentored new personnel hired to fulfill various roles.

Front Desk Receptionist

Mercedes Benz Of Sugar Land
Sugar Land, Texas
07.2020 - 08.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Hostess

Eddie V's Prime Seafood
Houston, TX
06.2018 - 08.2019
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Informed servers of newly seated parties for speedy service.

Hostess/Server

Cyclone Anaya's Restaurant
Houston, TX
04.2017 - 11.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

Bachelor of Arts - Public Relations

University of Houston
Houston, TX
06.2023

Skills

  • Menu Memorization
  • Table Assignment Management
  • Warm and Welcoming
  • Large Party Preparation
  • Front- and Back-Of-House Coordination

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Mercedes Benz Of Sugar Land
07.2020 - 08.2021

Lead Hostess

Atlas Restaurant Group
08.2019 - Current

Hostess

Eddie V's Prime Seafood
06.2018 - 08.2019

Hostess/Server

Cyclone Anaya's Restaurant
04.2017 - 11.2018

Bachelor of Arts - Public Relations

University of Houston

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Valeria Mares