Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valeria Mendiola

Garland,TX

Summary

Dependable serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Ambulatory Service Representative

Childrens Health
08.2022 - Current
  • Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Ensured accurate patient records by diligently updating demographic and insurance information in the system.
  • Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
  • Demonstrated strong customer service skills when handling difficult situations or addressing sensitive issues with patients and their families.
  • Greeted and assisted patients with check-in procedures.

Customer Service Representative

Centre Of Physical Rehabilitation
06.2021 - 07.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined front desk operations for improved efficiency and guest experience.

Education

Bachelor of Science - Kinesiology

University of North Texas
Denton, TX
12.2024

Associate of Science - Kinesiology

Richland College
Dallas, TX
06.2024

High School Diploma -

International Leadership Of Texas - Garland High School
Garland, TX
05.2016

Skills

  • Service Orientation
  • Attention to Detail
  • Empathy and Compassion
  • Stress Management
  • Critical Thinking
  • Task Prioritization
  • Insurance Verification
  • Time Management
  • Team Collaboration

Timeline

Ambulatory Service Representative

Childrens Health
08.2022 - Current

Customer Service Representative

Centre Of Physical Rehabilitation
06.2021 - 07.2022

Bachelor of Science - Kinesiology

University of North Texas

Associate of Science - Kinesiology

Richland College

High School Diploma -

International Leadership Of Texas - Garland High School
Valeria Mendiola