Valeria Moreno
Avondale,AZ
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in customer service to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
4
4
years of professional experience
Work History
Sales Advisor
Ashley Furniture Homestore
Avondale, AZ
01.2022 - Current
- Greeted customers to determine wants or needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Fostered relationships with customers to expand customer base and retain business.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Answered store and merchandise questions and led customers to wanted items.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Performed cold calling to generate leads for prospective clients.
Assistant Manager
Beard Papa's
Scottsdale, AZ
02.2021 - 01.2022
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Representative
Burlington
Tempe, AZ
07.2020 - 01.2021
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Excelled in exceeding daily credit card application goals.
Education
High School Diploma -
Institut Kino A.C.
Mexico06-2020
Some College (No Degree) - Business Management
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Fluent in Spanish & English
- Negotiation Tactics
- Customer Relations
- Upselling Strategies
References
References available upon request.
Timeline
Sales Advisor
Ashley Furniture Homestore
01.2022 - Current
Assistant Manager
Beard Papa's
02.2021 - 01.2022
Customer Service Representative
Burlington
07.2020 - 01.2021
High School Diploma -
Institut Kino A.C.
Some College (No Degree) - Business Management
Maricopa Community Colleges - Rio Salado Community College
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