valeria nino
mcallen
Summary
Goal-oriented professional with expertise in customer relationship building and compliance. Proven track record in cash handling and staff training. Committed to enhancing team performance and operational efficiency.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Bank Teller Supervisor and International Dept
IBC Bank
01.2024 - Current
- Supervised daily banking operations, ensuring compliance with policies and regulations.
- Trained and mentored new tellers, enhancing team performance and service quality.
- Managed cash handling procedures, minimizing discrepancies and improving accuracy.
- Developed schedules to optimize teller coverage during peak hours, enhancing customer experience.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Conducted performance evaluations, providing constructive feedback to enhance staff development.
- Cross-Border Transactions: Process and monitor international wire transfers, electronic funds, and foreign currency exchanges.
- Trade Finance: Manage letters of credit, import/export financing, and global collection services for businesses.
- Compliance & Risk: Ensure adherence to Anti-Money Laundering (AML), Know Your Customer (KYC), and foreign exchange laws.
- Client Relations: Advise multinational corporations and high-net-worth clients on global banking products and foreign market strategies
Administrative Assistant
Cn Holdings Llc
04.2021 - 09.2023
- Managed scheduling and coordination of meetings for executives, ensuring efficient time management.
- Developed and maintained organized filing systems, enhancing document retrieval processes.
- Assisted in preparation of reports and presentations, contributing to clear communication of information.
- Streamlined office procedures, improving workflow efficiency across administrative tasks.
- Implemented tracking systems for office supplies, reducing costs and enhancing inventory management.
- Supported onboarding process for new employees, facilitating smooth transitions into the organization.
- Coordinated travel arrangements for staff, optimizing logistics and cost-effectiveness.
Call Center Representative Remote
Senture Connect
04.2020 - 01.2021
- Managed high-volume inbound calls, ensuring customer satisfaction and prompt issue resolution.
- Analyzed call data to identify trends, driving process improvements and operational efficiency.
- Collaborated with cross-functional teams to develop solutions for recurring customer issues.
- Developed comprehensive reports on call metrics, supporting management in strategic decision-making.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Met customer call guidelines for service levels, handle time and productivity.
Website Administrator
Amazon
02.2018 - 05.2019
- Managed website content updates and maintenance to ensure optimal performance.
- Implemented SEO strategies to enhance site visibility and user engagement.
- Led cross-functional teams in executing website improvement initiatives.
- Managed content updates, ensuring accurate information and consistent branding across all pages.
- Provided ongoing support for end-users by addressing technical inquiries in a timely manner.
- Collaborated with marketing team to develop engaging landing pages for targeted campaigns.
CSR, Sales
Rio Grande Poultry
03.2012 - 05.2017
- Managed customer inquiries, ensuring accurate information delivery and prompt resolution.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Collaborated with sales team to strategize promotional campaigns and enhance product visibility.
- Trained new staff on customer service protocols and sales techniques to improve team efficiency.
- Worked flexible hours across night, weekend, and holiday shifts.
- Monitored inventory levels of supplies, ensuring timely replenishment for uninterrupted operations.
- Trained new employees on safety protocols and operational procedures for poultry processing tasks.
Medical Assistant
Advanced Kids Care
02.2010 - 03.2011
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Supported healthcare providers by preparing examination rooms and organizing medical supplies efficiently.
- Administered vaccinations and conducted routine laboratory tests to enhance patient care services.
- Communicated effectively with patients, addressing inquiries and providing information on treatment plans.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
High School Diploma -
Psja Hig School
San Juan, TXMedical Assistant -
Kaplan College
McAllen, TXSkills
- Customer relationship building
- Branch operations
- Staff training and development
- Cash handling expertise
- Workflow optimization
- Cash handling and management
- Customer engagement
- Goal setting and achievement
- Consumer banking
- Financial record keeping
Certification
- CNP - Certified Notary Public
- HR Certified program UTRGV
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller Supervisor and International Dept
IBC Bank
01.2024 - Current
Administrative Assistant
Cn Holdings Llc
04.2021 - 09.2023
Call Center Representative Remote
Senture Connect
04.2020 - 01.2021
Website Administrator
Amazon
02.2018 - 05.2019
CSR, Sales
Rio Grande Poultry
03.2012 - 05.2017
Medical Assistant
Advanced Kids Care
02.2010 - 03.2011
High School Diploma -
Psja Hig School
Medical Assistant -
Kaplan College