Valeria Ortega Ruvalcaba
Tulsa,OK
Summary
Dynamic and results-driven professional with a proven track record at Livi Lee's Donuts, excelling in customer service and team leadership. Skilled in cash handling and problem-solving, I foster strong relationships with customers while training new hires to enhance team performance. Committed to creating a welcoming environment and ensuring operational excellence.
Overview
2027
2027
years of professional experience
Work History
Cashier Team Lead
Livi Lee's Donuts
Tulsa Ok
2024 - Current
- Supervised daily operations, ensuring efficient customer service and timely transactions.
- Trained new cashiers on point-of-sale system and company policies.
- Managed inventory levels, assisting in restocking supplies as needed.
- Provided exceptional service, fostering a welcoming environment for all customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Factory Worker
Gavco Plastics
Tulsa, OK
2025 - 2025
- Operated machinery to produce plastic components, ensuring adherence to quality standards.
- Conducted routine inspections of equipment to maintain operational efficiency and safety compliance.
- Collaborated with team members to streamline workflows and enhance productivity levels.
- Maintained clean work environment to comply with health and safety regulations.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
Education
High School Diploma -
EAST CENTRAL HIGH SCHOOL
12150 E 11th St Tulsa, OK 74128 United States05.2026
Skills
Customer service
Team leadership
Problem-solving
Cash handling
Positive attitude
Flexible schedule
Heavy lifting
New hire training
Motivational skills
Team collaboration
Multitasking and organization
Clear communication
Empathy and patience
Customer engagement
Creative thinking
Active listening
Relationship building
Languages
Hispanic
Native or Bilingual
Timeline
Cashier Team Lead
Livi Lee's Donuts
2024 - Current
Factory Worker
Gavco Plastics
2025 - 2025
High School Diploma -
EAST CENTRAL HIGH SCHOOL