Summary
Overview
Work History
Education
Skills
Timeline
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Valeria Penagos

Mckinney,TX

Summary

Dynamic customer service professional with over 4 years of experience in high-volume dining environments. Exceptional communication and interpersonal skills foster positive guest interactions and efficient table management. Proven track record of enhancing workflow and team efficiency, directly contributing to the restaurant’s esteemed reputation for service excellence. Adaptable problem-solver in fast-paced settings, dedicated to driving operational efficiency and elevating customer satisfaction.

Overview

3
3
years of professional experience

Work History

Server

Joey Dallas
Dallas, TX
12.2023 - 12.2024
  • Maintained performance under demanding conditions with reduced staff.
  • Delivered exceptional customer service by efficiently multitasking, addressing customer concerns, and resolving issues in a fast-paced environment.
  • Demonstrated leadership by coordinating team efforts during shifts, assigning tasks, and maintaining seamless operations.
  • Developed strong communication and organizational skills by ensuring accurate order handling, and timely service.

Sales Associate

Dallas Arboretum
Dallas, TX
01.2023 - 01.2024
  • Delivered exceptional service during high-volume events, promoting and selling products.
  • Supported marketing efforts by participating in promotional campaigns, and engaging with customers.
  • Managed inventory and cash handling to maintain smooth sales operations during event days.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Host

Mexican Sugar
Dallas, TX
01.2022 - 11.2023
  • Coordinated guest seating to ensure smooth flow during high-traffic times.
  • Mitigated customer frustration over delays through complimentary drinks and positive engagement.
  • Led front-of-house organization, ensuring a seamless dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Sales Associate

American Eagle
Dallas, TX
02.2023 - 05.2023
  • Provided personalized customer service to meet sales goals, and enhance the shopping experience.
  • Assisted customers in finding products, managing inventory, and executing promotional sales strategies.
  • Demonstrated proficiency in cash handling and point-of-sale systems to ensure efficient transactions.

Education

Associate of Arts -

Collin County Community College
Frisco, TX
06-2025

Skills

  • POS operation
  • Microsoft Office Suite: Excel
  • Microsoft Office Suite: Word
  • Microsoft Office Suite: PowerPoint
  • Customer service
  • Strong communication
  • Problem solving
  • Organizational skills
  • Bilingual: Fluent in Spanish
  • Self-motivated
  • Calendar management

Timeline

Server

Joey Dallas
12.2023 - 12.2024

Sales Associate

American Eagle
02.2023 - 05.2023

Sales Associate

Dallas Arboretum
01.2023 - 01.2024

Host

Mexican Sugar
01.2022 - 11.2023

Associate of Arts -

Collin County Community College

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Valeria Penagos