Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Perez-Mejia

Charlotte,NC

Summary

Proven track record in enhancing customer experience at Centro Medico Latino, adept in managing high-volume calls and appointment scheduling with precision. Excelled in creating a welcoming environment through superior customer service and effective time management skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

Work History

Front Desk Receptionist

Centro Medico Latino
06.2023 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Education

Associate of Science - Diagnostic Medical Sonography

South Piedmont Community College
Monroe, NC
05.2026

High School Diploma -

EastMecklenburg High School
Charlotte, NC
02.2024

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Team Collaboration
  • Telephone Etiquette
  • Appointment Scheduling
  • Verbal and written communication
  • File Organization

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Centro Medico Latino
06.2023 - 10.2023

Associate of Science - Diagnostic Medical Sonography

South Piedmont Community College

High School Diploma -

EastMecklenburg High School
Valeria Perez-Mejia