Valeria Quezada
Bakersfield,CA
Summary
I am a very self-sufficient, multitasking, and friendly individual. Due to my previous work experience with customer service, money handling, and retail, as well as sales In professional and non professional setting, I am able to adapt quickly to fulfill the needs of any position as such. Working in fast pace environments is very comfortable to me and I enjoy being responsible to get tasks done efficiently!
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Hourglass Hotel
Bakersfield, CA
01.2024 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Machine Operator Helper
Dreyers Grand Ice Cream Holdings
Bakersfield, CA
06.2022 - 11.2023
- Improved production efficiency by assisting machine operators in setting up and maintaining machinery.
- Supported team productivity with efficient material handling, ensuring timely delivery of raw materials for processing.
- Maintained accurate records of machine settings, adjustments made during operations, and pertinent information regarding production runs for future reference.
- Reduced downtime by swiftly addressing minor machine malfunctions and collaborating with maintenance teams for major repairs.
- Enhanced product quality by closely monitoring the production process and making necessary adjustments as needed.
- Increased accuracy by carefully following work instructions, complying with standard operating procedures, and adhering to safety guidelines.
- Fostered a positive work environment through effective communication, willingness to learn from others, and consistently displaying a strong work ethic.
- Assisted in achieving production targets through close coordination with other Machine Operator Helpers and supervisors.
- Continuously expanded skillset through on-the-job training, becoming proficient in various machines and production techniques.
- Contributed to a safer work environment by performing regular equipment inspections and reporting any issues promptly.
Administrative Assistant
The Open Door Network
Bakersfield, CA
12.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Front Desk Receptionist
Wood Spring Suites
Bakersfield, CA
03.2022 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Increased sales and all other retail duties
- Scheduled and booked rooms accordingly.
- Maintained scheduling, files, inventory and more using computer systems.
- Handle all incoming calls, inquiries and problem solving.
Warehouse Picker
Ross Distribution Center
Shafter, CA
06.2021 - 06.2022
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Organized warehouse shelves and racks to maximize space utilization.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Completed cycle counts and monthly inventory.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Kept tidy and organized warehouse to comply with cleanliness standards.
Education
High School Diploma -
West High School
Bakersfield, CA06.2020
Skills
- Customer Service
- Time Management
- Confident with phone calls and operation
- Quick with stocking and updating inventory
- Efficient speed with tasks in fast pace environments
- Analytical and diligent
- Communicative
- Efficient book keeping and problem solving
- Skilled with several front desk related duties and floor managing
- Friendly and personable
- Efficient money handling skills
- Experienced in marketing, social media management, and sales
Additonal Information/ References
Jacqueline Marin (Lead front desk supervisor) : (661)401-3474
Maria Velazquez (Lead associated at Ross) : (661)292-8717
Saniya Dhir (Case worker Manager at Open Door network) : (360)966-1083
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Hourglass Hotel
01.2024 - 05.2024
Administrative Assistant
The Open Door Network
12.2022 - 05.2023
Machine Operator Helper
Dreyers Grand Ice Cream Holdings
06.2022 - 11.2023
Front Desk Receptionist
Wood Spring Suites
03.2022 - 06.2022
Warehouse Picker
Ross Distribution Center
06.2021 - 06.2022
High School Diploma -
West High School