Valeria Rodriguez
San Bernardino,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Works well under pressure.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Susan Biegel MD INC
Upland , CA
04.2021 - 08.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Responding to patient questions and needs.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Front Desk Medical Receptionist
Las Palmas Medical Group
Ontario, CA
02.2019 - 01.2021
- Assisted customers with setting up medication refills and scheduling deliveries.
- Prepared written correspondence to customers as needed regarding their orders or other related matters.
- Communicated effectively with pharmacy staff to ensure prompt order fulfillment and delivery of medications to customers.
- Schedule appointments.
- Answer phone calls and emails.
- Collecting patient information.
- Verifying insurance.
- Collecting patient information and storing it.
Education
High School Diploma -
Phineas Banning High School
Wilmington, CA05-2013
Skills
- Appointment Scheduling
- Inbound and Outbound Calling
- proficiency with computer systems and typing
- Data Entry
- Data Collection
- Documentation
- Credit card payment processing
- Consultative Sales
- Empathy
- Patience
- HIPPA Compliance
- Medical terminology
- Pharmaceutical terminology
- Fast learner
- Demonstrate Creative Problem Solving
- Active listening
References
References available upon request.
Timeline
Customer Service Representative
Susan Biegel MD INC
04.2021 - 08.2024
Front Desk Medical Receptionist
Las Palmas Medical Group
02.2019 - 01.2021
High School Diploma -
Phineas Banning High School
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