Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Ruiz

Jacksonville,FL

Summary

Experienced Server with solid background in foodservice, Customer Service and Office skills. Offers excellent track record of tackling various tasks to support kitchen, wait staff and co-workers. Demonstrates genuine hospitality to establish rapport with Customer, Patients, and Clients to deliver memorable experiences.

Overview

6
6
years of professional experience

Work History

Server

Prati Italia
Jacksonville , Florida
04.2024 - Current
  • Assisted in training new servers.
  • Provided exceptional service to high volume of daily customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Filled condiments and napkin containers during slack periods.
  • Informed customers of daily specials and signature menu items.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared checks, itemizing total meal costs and taxes.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.

Guest Ambassador, Tech

Precision Imaging Centers Gate Parkway
Jacksonville, Florida
05.2023 - 04.2024
  • Supplied quality control data for regulatory submissions to support corrective actions.
  • Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
  • Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.
  • Collected saliva samples from patients for testing purposes.
  • Adhered to established guidelines for specimen handling and processing.
  • Verified shipping documents for accuracy.

Agent

Answering Legal Ring Savvy
Jacksonville, FL
01.2023 - 03.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated databases with new and modified customer data.

Accessioner

Bernhardt Laboratories
Jacksonville , FL
10.2021 - 11.2022
  • Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
  • Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
  • Labeled and numbered specimens for accurate recordkeeping and testing.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Captured client and specimen data electronically to build and update files.
  • Met quality control standards by examining specimens for adequacy and appropriateness.
  • Resolved any discrepancies regarding accessioned specimens or test requests promptly and accurately.

Legal Assistant

The Ruiz Law Firm
Ponte Vedra Beach , FL
09.2019 - 10.2021
  • Filed clients' legal documents in relevant courts for processing.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Participated in client interviews, observed questioning process and documented information.
  • Prepared and processed expense reports for reimbursing attorneys.
  • Conducted research and analyzed documents to prepare findings and formulate alternatives.
  • Organized legal documents in company filing systems and databases.
  • Responded to client calls and inquiries to deliver applicable information.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.

Education

High School Diploma -

Englewood High School
Jacksonville, FL
05.2017

Some College (No Degree) - Criminal Justice

Keiser University
Jacksonville, FL

Skills

  • Customer Service
  • Multi-Tasking
  • Understanding Legal Terminology and Documentation
  • Good Work Ethic
  • Hospitality services
  • Time management
  • Clinical laboratory experience

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Server

Prati Italia
04.2024 - Current

Guest Ambassador, Tech

Precision Imaging Centers Gate Parkway
05.2023 - 04.2024

Agent

Answering Legal Ring Savvy
01.2023 - 03.2023

Accessioner

Bernhardt Laboratories
10.2021 - 11.2022

Legal Assistant

The Ruiz Law Firm
09.2019 - 10.2021

High School Diploma -

Englewood High School

Some College (No Degree) - Criminal Justice

Keiser University

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