VALERIA SANCHEZ

• Assisted patients with appointment scheduling and registration processes.
• Managed patient inquiries through effective communication and problem-solving techniques.
• Supported healthcare providers by coordinating patient referrals and follow-up appointments.
• Maintained accurate patient records using electronic health record systems.
• Educated patients on hospital services, procedures, and insurance coverage options.
• Trained new staff on operational protocols and customer service best practices.

Filled prescriptions for patients

Assisted with payment collections / insurance billing

Data entry / SIG code entry

Prior Authorization requests

Front cashier

Back room associate / markdown associate