Valeria Santana
Honolulu,HI
Summary
Adaptable and energetic professional with a strong background in hospitality, aesthetics, and customer service. Skilled in high-end restaurant operations, guest retention, and client-focused sales. Known for delivering memorable guest experiences with poise and professionalism.
Overview
8
8
years of post-secondary education
10
10
years of professional experience
Work History
Bartender/Bar Manager
Panya Bistro and Bakery
Honolulu, Hawaii
04.2020 - 01.2024
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Engaged with customers to provide recommendations and enhance their experience.
- Trained new staff on bar procedures and customer service standards.
Bartender/Fine Dining Server
Nature Waikiki
Honolulu, Hawaii
11.2021 - 09.2022
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Bartender/VIP Bottle Service Waitress
ATTIC Nightclub
Honolulu, Hawaii
05.2020 - 12.2022
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Closed bar areas and secured supplies after ATTIC Nightclub service.
Bartender
Buho
Honolulu, Hawaii
10.2018 - 12.2021
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers to enhance their dining experience and provide recommendations.
Fine Dining Server/Bartender
Outrigger Hotels Hawaii
Honolulu, Hawaii
01.2018 - 03.2020
- Managed guest reservations and ensured smooth seating arrangements during peak times.
- Assisted in menu presentation and explained daily specials to customers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Bartender/Bar Manager
Halekulani Hotel
Honolulu, Hawaii
01.2018 - 03.2020
- Managed daily bar operations and ensured smooth service flow.
- Trained and supervised bar staff on service standards and product knowledge.
- Developed seasonal cocktail menus and curated beverage offerings.
Banquet and Fine Dining Server
Waialae Country Club
Honolulu, HI
08.2017 - 08.2019
- Provided exceptional table service for upscale dining events at a prestigious country club.
- Assisted in setting up and breaking down banquet events, ensuring smooth transitions.
- Collaborated with kitchen staff to deliver timely and accurate food orders to guests.
Fine Dining Server
Arancinos at Kahala Hotel
Honolulu, Hawaii
12.2017 - 07.2019
- Provided exceptional service to guests in a fast-paced fine dining environment.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
Cabana Host /Pool Cocktail Server
One Hotel South Beach
Miami Beach, Florida
03.2015 - 07.2017
- First employee to receive employee of the month during the first year due to Customer Reviews
- Provided excellent customer service to guests at poolside cabanas.
- Delivered food and beverages promptly to enhance guest experience.
- Assisted guests with menu selections and special requests effectively.
Fine Dining Server
Soho Beach House
Miami Beach, FL
06.2014 - 07.2017
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Upsold premium beverages and menu items to enhance guest experience.
- Adhered to all safety and sanitation policies when handling food and beverage items.
Education
BBA - Business Administration And Management
University of Hawaii At Manoa
Honolulu, HI 08.2021 - 10.2026
Licensed Real Estate Agent - HI Real Estate License State & National
CE Shop - Real Estate Program
Honolulu, HI 01.2022 - 06.2024
Licensed Esthetician In Oahu, Hawaii - Aesthetics
The Skin Institute
Honolulu, HI 02.2021 - 08.2021
Kaiser Senior High
Honolulu, HISkills
- Customer service
- Communication skills
- Team leadership
- Problem resolution
- Inventory management
- Sales techniques
- Event coordination
- Networking strategies
Timeline
Licensed Real Estate Agent - HI Real Estate License State & National
CE Shop - Real Estate Program
01.2022 - 06.2024
Bartender/Fine Dining Server
Nature Waikiki
11.2021 - 09.2022
BBA - Business Administration And Management
University of Hawaii At Manoa
08.2021 - 10.2026
Licensed Esthetician In Oahu, Hawaii - Aesthetics
The Skin Institute
02.2021 - 08.2021
Bartender/VIP Bottle Service Waitress
ATTIC Nightclub
05.2020 - 12.2022
Bartender/Bar Manager
Panya Bistro and Bakery
04.2020 - 01.2024
Bartender
Buho
10.2018 - 12.2021
Fine Dining Server/Bartender
Outrigger Hotels Hawaii
01.2018 - 03.2020
Bartender/Bar Manager
Halekulani Hotel
01.2018 - 03.2020
Fine Dining Server
Arancinos at Kahala Hotel
12.2017 - 07.2019
Banquet and Fine Dining Server
Waialae Country Club
08.2017 - 08.2019
Cabana Host /Pool Cocktail Server
One Hotel South Beach
03.2015 - 07.2017
Fine Dining Server
Soho Beach House
06.2014 - 07.2017
Kaiser Senior High