Valeria Strong
Harrison Township,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Cage Cashier
Motor City Casino Hotel
10.2012 - 11.2023
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Secured casino funds not in use after balancing cash drawer.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
Coat Check Attendant
MotorCity Casino Hotel
03.2012 - 10.2012
- Assisted guests with their belongings, displaying professionalism and attention to detail at all times.
- Efficiently processed large volumes of coats during peak periods, ensuring minimal wait times for guests.
- Enhanced customer experience by efficiently handling coat check duties and providing exceptional service.
- Implemented effective strategies for minimizing lost or misplaced items through diligent record-keeping practices.
- Provided outstanding guest assistance, resolving any issues promptly and courteously.
Education
General Studies
Martin Luther King Jr High School
Detroit, MIMedical Assisting
Kaplan Career Institute
Detroit, MISkills
- Professionalism and Courtesy
- Data Entry Efficiency
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Excellent Communication
- Active Listening
- Task Prioritization
Timeline
Cage Cashier
Motor City Casino Hotel
10.2012 - 11.2023
Coat Check Attendant
MotorCity Casino Hotel
03.2012 - 10.2012
General Studies
Martin Luther King Jr High School
Medical Assisting
Kaplan Career Institute