Valeria Vela
Brownsville,TX
Summary
Customer-focused professional with experience in customer service, team leadership, and creative design. Demonstrated ability to manage fast-paced environments, train teams, and deliver excellent customer experiences. Proficient in Adobe Creative Suite and passionate about leveraging design and management skills to exceed business goals.
Overview
5
5
years of professional experience
Work History
Receptionist
UTRGV
Brownville, TX
01.2025 - 05.2025
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Graphic Design Intern
Mitte Cultural District
Brownville, Texas
02.2024 - 05.2024
- Designed promotional materials, including posters, brochures, and social media content, to support cultural events and community programs.
- Created visually engaging campaigns that increased attendance at local events.
- Developed branding elements for new initiatives, ensuring consistency across all platforms.
- Conducted research on audience preferences to inform design decisions, and enhance engagement.
- Used Adobe Creative Suite (Photoshop, Illustrator, InDesign) to produce high-quality visuals within tight deadlines.
- Managed multiple design projects simultaneously, while maintaining accuracy and creativity.
Supervisor
Wave Fashion Store
Brownville, TX
07.2021 - 11.2021
- Supervised a team of 13 employees, ensuring smooth daily operations, and meeting performance targets.
- Successfully onboarded and trained new hires, increasing productivity.
- Trained team members to enhance agility and fill staffing gaps.
- Enforced company policies to maintain consistency and foster a positive work environment.
- Streamlined workflows and improved floor layouts, reducing operational delays.
- Identified team strengths and delegated tasks effectively, improving team performance.
- Maintained clean and well-organized production areas to avoid violations or work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Crew Member
McDonald's
Brownsville, Texas
07.2020 - 10.2020
- Delivered exceptional customer service to over 50 customers daily, resolving issues, and maintaining high satisfaction rates.
- Processed over 100 transactions per shift accurately, ensuring compliance with cash handling policies.
- Utilized bilingual communication skills (English and Spanish) to serve a diverse customer base.
- Managed multiple tasks during drive-through operations, reducing wait times, and enhancing the customer experience.
- Contributed to a friendly and welcoming environment, increasing repeat business.
Education
Bachelor of Arts - Graphic Design
The University of Texas Rio Grande Valley
Edinburg, TX12-2025
Skills
- Bilingual communication (English and Spanish)
- Conflict resolution
- Multitasking in fast-paced environments
- Cash handling expertise
- Financial Management
- Inventory control and record-keeping
- Flexible and adaptable
- Adobe InDesign, Typography, Graphic Design, Layout Design, Illustration, Adobe Illustrator, Adobe Photoshop
- Front desk operations
- Verbal and written communication
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
UTRGV
01.2025 - 05.2025
Graphic Design Intern
Mitte Cultural District
02.2024 - 05.2024
Supervisor
Wave Fashion Store
07.2021 - 11.2021
Crew Member
McDonald's
07.2020 - 10.2020
Bachelor of Arts - Graphic Design
The University of Texas Rio Grande Valley
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