Valeria Zapata
Mission,US
Summary
Assisted teams in resolving conflicts and enhancing communication. Supported colleagues in high-pressure environments to maintain productivity. Collaborated with peers to develop effective solutions to challenges.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Regional Finance
Mission, TX
12.2024 - Current
- Managed daily operations to enhance team productivity and ensure smooth workflow.
- Developed training programs to improve staff performance and operational efficiency.
- Coordinated cross-departmental initiatives to align company objectives with team efforts.
- Analyzed performance metrics to identify areas for improvement and implement strategic solutions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Consumer Loan specialist
Covington
McAllen, TX
11.2023 - 05.2024
- Used a consultative sales approach to understand and meet customer needs
- Generated sales by cold-calling and closing prospects.
- Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
- Had time management skills to be able to finish all my collection calls on time and still have time to solicit and refinancing accounts.
- Be able to promptly communicate with customers that are late and offer solutions, hard sets or any other programs they may qualify for.
Claims Representative
Kemper
McAllen, TX
02.2023 - 07.2023
- Processed and evaluated insurance claims to ensure compliance with company policies.
- Communicated with clients to gather information and clarify claim details effectively.
- Analyzed claim documents for accuracy, identifying discrepancies and necessary adjustments.
- Collaborated with internal departments to expedite claims processing and resolution.
Sales Representative
IBC Bank
Mission, TX
02.2019 - 02.2023
- Had professional interactions with customers, and peers, which aided in the development of clear communication and active listening skills.
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Communicated with customers to learn about their needs and make recommendations for the best solutions.
- Used my prospecting skills to generate and pursue leads, as well as set up appointments and site visits to keep existing relationships going strong.
Sales Associate
JCPenney
McAllen, TX
08.2017 - 01.2020
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
- Instructed team members on security risks and loss prevention to help prevent store theft.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor. Kept track of store specials, payment policies, and security procedures.
- Used the register system to ring up customer purchases, process payments, and issue receipts.
- Helped customers by locating items they needed and checking inventory for items in other locations.
Education
No Degree - Business Administration
South Texas College
McAllen, TXHigh School - undefined
Palmview High School
Palmview, TX01.2016
Skills
- Customer satisfaction
- Time Management
- Client-focused
- Customer rapport
- Bilingual in Spanish
- Flexible schedule
- Conflict resolution
- Computer proficiency
- Quick learner
- Multi-Task Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Regional Finance
12.2024 - Current
Consumer Loan specialist
Covington
11.2023 - 05.2024
Claims Representative
Kemper
02.2023 - 07.2023
Sales Representative
IBC Bank
02.2019 - 02.2023
Sales Associate
JCPenney
08.2017 - 01.2020
High School - undefined
Palmview High School
No Degree - Business Administration
South Texas College