Valeria Alejandra Palomino
Elko
Summary
I have more than 10 years of customer experience.
I'm organized and a very fast learner person, I am very dedicated with everything I do.
Overview
9
9
years of professional experience
Work History
Personal Banker
Wells Fargo & Company
04.2019 - 07.2023
- BLD (Branch Lead Designee) When the branch manager was not in branch, employees would come to me for any questions or approvals.
- Online and mobile manager: I trained myself to learn everything that had to do with the online and mobile services to better assist my customers.
- Opened checking's, savings and CDs for customers.
- Helped customer with their credit needs, such as personal loans or credit card.
- Helped customer with their financial needs and personal events, such as buying a new house, getting married, buying a new car or saving for a family trip.
- Provided excellent customer service to all of my customers and followed up with them to make sure that everything was working good for them.
Teller
Wells Fargo & Company
09.2017 - 04.2019
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Generated monthly reports on customer activity and customer feedback.
Cashier & Waitress
Rigoberto's Mexican Restaurant
07.2016 - 08.2017
- Delivered exceptional service by greeting and serving customers in a timely and friendly manner.
- Helped customer by taking their food and beverage orders
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Regularly checked on customers to ensure satisfaction with their food.
- Managed closed duties, including restocking items and reconciliation of cash drawer.
Customer Service Representative
Teleperformance
03.2014 - 06.2016
- Actively listened to customers, I would sell energy plans and handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree -
Great Basin College
Elko NevadaHigh School Diploma -
CUDEM
Guadalajara Mexico06.2015
Skills
- Bilingual
- Customer Satisfaction
- Customer Service
- Fraud prevention
- Sales strategy
- Financial advisement
- Fast Learner
Timeline
Personal Banker
Wells Fargo & Company
04.2019 - 07.2023
Teller
Wells Fargo & Company
09.2017 - 04.2019
Cashier & Waitress
Rigoberto's Mexican Restaurant
07.2016 - 08.2017
Customer Service Representative
Teleperformance
03.2014 - 06.2016
No Degree -
Great Basin College
High School Diploma -
CUDEM
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