Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Martinez

Summary

Dynamic and results-driven professional with over 5 years of experience in retail sales and social media marketing. Proven ability to lead teams, create impactful content, and drive brand awareness across digital platforms. Adept at delivering exceptional customer experiences, achieving sales goals, and managing store operations.

Overview

7
7
years of professional experience

Work History

Retail Sales Key Holder

British Invasion
03.2023 - 07.2024
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted in merchandising, inventory management, and maintaining a visually appealing store.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Social Media Marketing Coordinator

VX Marketing Company
03.2021 - 09.2022
  • Promoted client products, events, and giveaways, boosting online engagement and visibility.
  • Designed appealing graphics using Canva that resonated with the brand's target audiences.
  • Researched and identified new opportunities for increasing company's social media presence.
  • Reviewed analytics to identify opportunities for improvement and develop strategies to maximize results.
  • Participated in brainstorming sessions to generate creative ideas for campaigns.

Sales Lead

New York and Company
02.2019 - 07.2020
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Organized store merchandise racks, displays, and windows to promote and maintain a visually appealing environment.
  • Set and achieved company defined sales goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Served customers with knowledgeable, friendly support at every stage of their shopping experience.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

New York and Company
01.2018 - 02.2019
  • Delivered excellent customer service, contributing to a positive shopping experience.
  • Successfully upsold products and promoted store credit options to drive sales.
  • Managed store operations, including cash handling, returns, and merchandising.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returns, and shipments.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

BBA - Marketing

California State University - San Bernardino
San Bernardino, CA
12.2020

High School Diploma -

Palm Springs High School
Palm Springs, CA
06.2016

Skills

  • Retail Management: Team Leadership, Sales Strategy, Store Operations, Customer Service, Building Rapport
  • Marketing & Branding: Social Media Marketing, Content Creation, Brand Development
  • Technical Skills: Canva, Microsoft Office, Point of Sale (POS) Systems, Square Systems, Social Media
  • Soft Skills: Communication, Time Management, Problem-Solving, Customer Relationship Management

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Key Holder

British Invasion
03.2023 - 07.2024

Social Media Marketing Coordinator

VX Marketing Company
03.2021 - 09.2022

Sales Lead

New York and Company
02.2019 - 07.2020

Sales Associate

New York and Company
01.2018 - 02.2019

BBA - Marketing

California State University - San Bernardino

High School Diploma -

Palm Springs High School
Valeria Martinez