Valeria Martinez
Summary
Dynamic and results-driven professional with over 5 years of experience in retail sales and social media marketing. Proven ability to lead teams, create impactful content, and drive brand awareness across digital platforms. Adept at delivering exceptional customer experiences, achieving sales goals, and managing store operations.
Overview
7
7
years of professional experience
Work History
Retail Sales Key Holder
British Invasion
03.2023 - 07.2024
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted in merchandising, inventory management, and maintaining a visually appealing store.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Social Media Marketing Coordinator
VX Marketing Company
03.2021 - 09.2022
- Promoted client products, events, and giveaways, boosting online engagement and visibility.
- Designed appealing graphics using Canva that resonated with the brand's target audiences.
- Researched and identified new opportunities for increasing company's social media presence.
- Reviewed analytics to identify opportunities for improvement and develop strategies to maximize results.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
Sales Lead
New York and Company
02.2019 - 07.2020
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks, displays, and windows to promote and maintain a visually appealing environment.
- Set and achieved company defined sales goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Served customers with knowledgeable, friendly support at every stage of their shopping experience.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
New York and Company
01.2018 - 02.2019
- Delivered excellent customer service, contributing to a positive shopping experience.
- Successfully upsold products and promoted store credit options to drive sales.
- Managed store operations, including cash handling, returns, and merchandising.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returns, and shipments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
BBA - Marketing
California State University - San Bernardino
San Bernardino, CA12.2020
High School Diploma -
Palm Springs High School
Palm Springs, CA06.2016
Skills
- Retail Management: Team Leadership, Sales Strategy, Store Operations, Customer Service, Building Rapport
- Marketing & Branding: Social Media Marketing, Content Creation, Brand Development
- Technical Skills: Canva, Microsoft Office, Point of Sale (POS) Systems, Square Systems, Social Media
- Soft Skills: Communication, Time Management, Problem-Solving, Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Key Holder
British Invasion
03.2023 - 07.2024
Social Media Marketing Coordinator
VX Marketing Company
03.2021 - 09.2022
Sales Lead
New York and Company
02.2019 - 07.2020
Sales Associate
New York and Company
01.2018 - 02.2019
BBA - Marketing
California State University - San Bernardino
High School Diploma -
Palm Springs High School
Similar Profiles
Jon PheasantJon Pheasant
General Manager, Agent, Producer, Performer at The British Invasion ExperienceGeneral Manager, Agent, Producer, Performer at The British Invasion Experience
Jesus BarriosJesus Barrios
Party Host at Invasion LasertagParty Host at Invasion Lasertag
Christine MarinChristine Marin
Chat Support Representative at Alpha InvasionChat Support Representative at Alpha Invasion